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Copy and Print Associate (Reprographics)

Chicago, Illinois, United States

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Typical Work Schedule: Mondays to Fridays, 8:30AM - 5:30PM

Power the Work Behind the Scenes

If you’re detail-oriented, tech-savvy, and take pride in delivering high-quality work, this role is for you. As a Copy & Print Associate, you’ll support daily business operations by producing, finishing, and delivering professional documents with accuracy and efficiency.

In this role, you’ll combine technical expertise with a strong service mindset—ensuring every print job meets high standards while keeping equipment running smoothly. Your work helps teams stay productive and client ready.

Why This Role Matters

This role ensures the smooth flow of information across the organization. By delivering accurate, high-quality document production and maintaining essential equipment, you enable teams to operate efficiently and present their work professionally.

What You'll Do

Print & Production Services

  • Process high-volume copying, printing, and reprographics requests (physical and digital).
  • Perform finishing services including binding, cutting, padding, and lamination.
  • Prepare completed jobs for distribution or shipping.

Equipment & Technical Support

  • Operate and maintain multi-function and reprographics equipment.
  • Perform routine maintenance such as replacing toner, loading paper, and clearing jams.
  • Troubleshoot minor issues and submit work orders when needed.
  • Utilize software tools such as Adobe Acrobat, Adobe Photoshop/Illustrator, and Microsoft Office (Word, Excel, PowerPoint, Outlook) to support document production and workflow.

Workplace & Operational Support

  • Monitor and replenish print and office supply inventory.
  • Maintain a clean and organized work area.
  • Assist with shipping/receiving and packaging tasks.
  • Provide front desk or concierge support when required.

Customer & Team Support

  • Respond to requests promptly and support internal teams with print needs.
  • Train backup staff and assist with process guidance.
  • Proactively support operations and assist during downtime.
  • Handle sensitive requests with discretion.

What You Bring

  • Strong communication and service-oriented mindset
  • Experience with copy/print or reprographics equipment (preferred)
  • Ability to manage multiple requests in a fast-paced environment
  • Solid organizational and problem-solving skills
  • Proficiency in Microsoft Office and workplace systems
  • Ability to work independently and take initiative
  • Professional attention to detail

Qualifications

  • High school diploma or equivalent required
  • 2+ years of general work experience preferred
  • 1+ year of copy/print or reprographics experience preferred
  • Ability to work assigned hours as determined by management
  • Ability to lift up to 40 lbs. frequently and up to 60 lbs. using carts
  • Comfortable with standing, walking, and operating equipment for extended periods

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$19 - $19.50 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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