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Concierge Associate

Phoenix, Arizona, United States

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

Be the First Impression That Sets the Standard

If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace—delivering a warm, polished, and personalized experience for every guest, client, and colleague.

From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.

Why This Role Matters

This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.

What You’ll Do

Guest Experience & Reception

  • Welcome guests and employees with a professional, friendly, and engaging approach
  • Manage visitor registration, check-ins, and meeting coordination
  • Serve as the primary point of contact for front-of-office needs

Workplace Experience & Hospitality

  • Deliver personalized service by anticipating needs and accommodating special requests
  • Maintain a clean, organized, and welcoming reception and common areas
  • Conduct regular floor walks to ensure spaces are fully stocked and presentable

Coordination & Support

  • Collaborate with internal teams to ensure seamless service delivery
  • Support meeting room bookings, workplace requests, and guest services
  • Utilize workplace technology to manage requests efficiently

Experience Enhancement

  • Track guest preferences and create thoughtful, memorable interactions
  • Continuously look for ways to elevate the overall workplace experience

What You Bring

  • Strong communication and interpersonal skills
  • A genuine passion for hospitality and customer service
  • Ability to multitask and stay organized in a fast-paced environment
  • Confidence working independently and as part of a team
  • Proficiency with Microsoft Office and workplace technology

Qualifications

  • High school diploma or equivalent required
  • 1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
  • Strong organizational, time management, and problem-solving skills
  • Professional presence with a service-driven mindset

Physical Requirements

  • Ability to lift or move items up to 40–60 lbs. (with assistance)
  • Ability to stand, walk, bend, and remain active throughout the day
  • Manual dexterity to operate office and reception equipment

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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