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Client Services Supervisor - Guest Services

Tampa, Florida, United States

Guest Services Supervisor

đź“Ť Tampa, Florida, USA
On-site

The Guest Services Supervisor will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide curated experiences, general office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications. This person is the warm welcome and fond farewell, creating memorable experiences for our client and clients’ guests.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.


Reports to: Workplace Experience Supervisor, Client Services Supervisor and/or Client Director

What You'll Do:

Concierge Services

  • Provide local information on amenities and activities.
  • Arrange transportation and accommodations.
  • Facilitate reservations and tailored experiences.
  • Offer personalized recommendations.
  • Support client logistics as needed.

Event and Catering Support

  • Coordinate catering for meetings and events.
  • Assist in event planning and execution.
  • Manage setup and decorations.
  • Oversee guest management.
  • Ensure high service standards.

Workspace Management

  • Conduct floor walks to maintain order and supplies.
  • Prepare offices for new hires, moves, and departures.
  • Maintain signage and workspace details.
  • Oversee contractors and office policies.
  • Ensure printers and supplies are functional and stocked.

Feedback Collection

  • Solicit client feedback.
  • Gather and analyze data.
  • Implement improvements.
  • Enhance satisfaction.
  • Support continuous improvement.

Emergency Response

  • Know emergency procedures.
  • Guide clients during incidents.
  • Act as point of contact.
  • Ensure client safety.
  • Support well-being in emergencies.

What We're Looking For:

Education & Experience

  • High school diploma required; associate or bachelor’s degree preferred (hospitality a plus).
  • 2-3 years of guest experience in a fast-paced environment
  • 1-2 years of leadership experience/ team management (preferably handled max 5 direct reports)
  • Client-facing experience in corporate or hospitality settings.
  • Customer service certification is an advantage.

Skills & Competencies

  • Strong communication, interpersonal, and problem-solving abilities.
  • Tech-savvy with adaptability to various systems.
  • Creative problem-solving and ability to deliver results.
  • Organized and proactive with strong prioritization under pressure.
  • Confidentiality and discretion in handling sensitive information.

Professionalism

  • Professional appearance and demeanor.
  • Positive attitude and workplace conduct.
  • Adherence to policies and procedures.

Physical Requirements

  • Ability to lift 40–60 lbs and move packages with carts.
  • Manual dexterity for office equipment.
  • Mobility to walk, bend, kneel, stand, or sit for extended periods.

Travel:

None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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