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AV/IT Technician

Philadelphia, Pennsylvania, United States

Job Description: IT/AV Technician 

Overview

We are seeking a highly skilled and dependable IT/AV Technician to support high-visibility, technology-driven Business Development presentations across the U.S. This role provides end-to-end technical support for new business pitches, live events, hybrid meetings, and internal/client-facing presentations. The ideal candidate brings a strong foundation in IT, audiovisual systems, live production workflows, and exceptional client-service acumen.

Key Responsibilities

AV & Pitch Support

  • Serve as the dedicated IT/AV technician for new business pitches, both onsite and offsite, including client offices and hybrid environments.
  • Lead tech checks across major web conferencing platforms (MS Teams, Zoom, Google Meet, WebEx, BlueJeans, etc.).
  • Design, configure, and deploy AV/VC systems for internal and external client presentations, ensuring seamless streaming, recording, and presentation delivery.
  • Set up and operate technical equipment including screens, switchers, PA systems, wireless tech, conferencing hardware, and streaming gear.
  • Coordinate with external AV vendors for large-scale and high-complexity productions.

Technical Expertise & Systems Management

  • Maintain deep proficiency in Cisco, Poly, MS Teams, Zoom, Google Meet, and other enterprise conferencing ecosystems.
  • Support Windows and Mac environments; troubleshoot issues with Office 365, Adobe applications, and web-conferencing software.
  • Manage and monitor systems using VC reporting and monitoring tools.
  • Ensure the Pitch Tech Stack is always updated, tested, optimized, and ready for immediate use.
  • Conduct regular testing of hardware and software; provide feedback and recommendations on new tools and technologies.

Research, Reliability & Innovation

  • Proactively research emerging solutions to improve pitch production, hybrid meeting quality, and workflow efficiency.
  • Maintain an ongoing understanding of live streaming techniques and evolving industry best practices.
  • Provide strategic input on new technologies that enhance Business Development presentations.

Cross-Functional Partnership

  • Build and maintain strong, collaborative relationships with:
    • Global & US Business Development teams
    • Service Desk & Service Delivery
    • Infrastructure & Group IT
    • 3rd-party vendors and partner agencies
  • Deliver confident, client-ready communication in high-pressure and high-stakes scenarios.

Requirements

Experience

  • 5+ years of IT/AV experience, ideally in a client-facing, fast-paced environment.
  • Previous Business Development support or live production technical experience strongly preferred.
  • Background in hybrid event support, streaming, or live show workflows is an advantage.

Technical Skills

  • Proficiency with:
    • Cisco, Poly, MS Teams, Zoom, Google Meet, WebEx, BlueJeans
    • Windows & macOS
    • Microsoft Office 365, Adobe applications
    • AV hardware, switchers, PA systems, wireless tech, streaming gear
  • Ability to diagnose and solve complex IT/AV issues under tight time constraints.

Physical Requirements

  • Ability to lift 30+ lbs, handle AV equipment, and set up physical environments.
  • Ability to sit, stand, walk, reach, push, pull, or crawl under desks as needed.
  • Comfortable working on ladders for equipment installation.
  • Must be able to travel throughout the U.S., sometimes on short notice.

Ideal Candidate Profile

  • Highly organized, dependable, and solution-oriented.
  • Comfortable supporting executive-level stakeholders and high-profile clients.
  • Strong interpersonal skills with the ability to stay calm and professional under pressure.
  • Passion for technology, innovation, and delivering flawless client experiences.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$38.46 - $45.67 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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