Workplace Experience Ambassador

📍 New York, New York, United States
On-site

The Workplace Experience Ambassador serves serves as initial point of contact for reception, hospitality and conference room services while ensuring a welcoming and well-organized workplace. The candidate is responsible for delivering exceptional employee and guest experience through engagement, proactive communication and high touch service.

The ideal candidate is service-oriented, highly organized, and proactive, with the ability to anticipate needs, manage multiple priorities, and create exceptional experiences for every visitor and employee interaction.

What You'll Do:

• Reception: Greet and assist visitors, ensuring a professional and friendly first impression
• Manage calendars and scheduling for all conference rooms
• Oversee meeting and event coordination including services, setup, catering, and technology needs
• Manage the reception desk including answering and directing phone calls, handing inquiries and overseeing visitor check-in procedures
• Coordinate incoming and outgoing mail, packages and deliveries
• Oversee the maintenance and cleanliness of common areas, conference rooms and shared workspaces
• Manage office supplies, kitchen stock and other workplace amenities to ensure a comfortable and stocked environment
• Liaise with vendors, building management and service providers to maintain optimal office operations
• Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement
• Observes the company culture, employee behavior and the environment to identify experiential needs
• Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Conducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement
• Support ad-hoc administrative and facilities tasks as needed
• Office staff support includes greeting guests, helping administrative staff with daily tasks, sending, and receiving packages and mail, coordinating lunches Business and personal errands for Executive staff on occasion.

What We're Looking For:

• High school diploma or equivalent required.
• Minimum of 1 year of experience in hospitality, reception, office services, workplace experience, or a similar customer-facing role in a professional or corporate environment.
• Proficiency with Microsoft Office Suite and the ability to learn workplace technology systems.
• Strong verbal and written communication skills.
• Professional appearance and commitment to delivering exceptional customer service.

Key Competencies

• Attention to detail: Ensure all work is delivered with meticulous attention to detail (particularly important for immediate service issues and executive requests).
• Organizational Skills: Manage time effectively to balance multiple tasks, stay hyper-organized, and succinctly prioritize Timely follow-ups are essential to the role.
• Customer service orientation: Strong ability to work as a team player; be a part of the support system to RP’s colleagues; enable a positive experience for colleagues with all Operations services and processes. Be able to anticipate needs and compartmentalize any issues to always provide a stellar experience for each employee request and interaction.
• Communication: Be able to swiftly act and communicate the progress of tasks to the employee cohort, team, and Exhibit excellent interpersonal skills in every interaction.
• Efficiency: Streamline & continuously improve all processes to enhance the efficiency and effectiveness of the Operations
• Adaptability & Flexibility: Shine with proactivity, demonstrating the ability to work independently; possessing the gumption to seek out tasks, not always waiting for them to be Possess a strong work ethic and realize that no task or ask is too small; being able to manage and adjust to last minute requests with aplomb. Reply to communications and tasks in an expeditious manner (matter of minutes) and deem that follow-ups become less and less of a supervisor requirement to instill trust and guarantee high quality of work is always completed with pride.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

• Ability to remain stationary or move throughout the office for extended periods.
• Ability to operate standard office equipment, including computers, phones, printers, and copiers.
• Ability to occasionally move materials and packages weighing up to 40 pounds, with or without assistance.
• Ability to bend, reach, and use carts or other equipment to transport supplies and packages.

Travel

Minimal to no travel required.

Additional Information

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties and responsibilities. Responsibilities may change based on business needs.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.