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Mailroom Associate

New York, New York, United States

SPS Global is seeking a dependable and detail-oriented Mailroom Associate to support mail, shipping, and business service center operations. This role is responsible for ensuring the accurate and timely handling of inbound and outbound mail, packages, and office support services while delivering a high level of professionalism and customer service.

The ideal candidate thrives in a fast-paced operational environment, demonstrates strong organizational skills, and takes pride in supporting workplace efficiency and client satisfaction.

Job Overview

The Mailroom Associate provides exceptional mail and shipping/receiving services by supporting daily operational functions including inbound and outbound mail processing, package distribution, shipping coordination, and business service center support.

This role also assists with reception, concierge, and hospitality coverage when needed, helping maintain a seamless workplace experience for employees and visitors.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Mail & Shipping Operations

  • Receive inbound mail and packages and input items into chain-of-custody systems
  • Sort and distribute incoming mail and packages to company personnel
  • Manage outgoing mail and package transactions
  • Perform shipping and receiving duties for office materials and supplies
  • Notify employees upon receipt of inbound deliveries
  • Serve as the point of contact for mail and package inquiries
  • Maintain records of receipt dates, mailing activity, and operational documentation

Business Service Center Support

  • Operate mailroom equipment including postage meters, photocopiers, folding/inserting machines, and multifunction devices
  • Submit work orders and service requests as needed
  • Maintain the Business Service Center in a clean and organized condition
  • Monitor inventory levels and replenish office and operational supplies accordingly

Customer Service & Workplace Support

  • Deliver 5-star customer service across all forms of communication
  • Build professional relationships with customers and internal teams
  • Maintain professionalism and composure during sensitive or high-priority situations
  • Train backup personnel and provide guidance on policies and procedures
  • Provide reception, concierge, or hospitality coverage as operational needs require
  • Proactively seek additional tasks during downtime

What We’re Looking For

Required

  • High School Diploma or equivalent
  • Ability to work assigned hours determined by manager
  • Strong verbal and written communication skills
  • Excellent organizational and time-management skills
  • Ability to multitask and prioritize responsibilities effectively
  • Basic computer proficiency and ability to learn operational systems
  • Professional appearance and customer-focused mindset

Preferred

  • 2+ years of experience in mailroom, shipping/receiving, office services, or logistics operations
  • Working knowledge of multifunction devices (MFDs) and mailroom equipment
  • Experience with shipping procedures, tracking systems, and package handling

Competencies

  • Strong customer service orientation
  • Attention to detail and operational accuracy
  • Organizational and multitasking skills
  • Independent work capability and accountability
  • Problem-solving and analytical thinking
  • Strong communication and interpersonal skills
  • Ability to handle confidential or sensitive information professionally

Physical Requirements

  • Ability to lift or move packages weighing 40 lbs. or greater frequently
  • Ability to move materials using wheeled carts with 60 lb capacity
  • Ability to walk, bend, kneel, stand, and sit for extended periods
  • Manual dexterity for operating office machinery and mailroom equipment
  • Ability to communicate and interpret information effectively using oral, written, hearing, and visual comprehension

Travel:
None or negligible

What We Offer

Career Growth: Opportunities to expand expertise across mail services, workplace operations, logistics, and office support functions.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer:
This job description is not intended to cover or contain a comprehensive listing of duties or responsibilities required for this role. Duties and responsibilities may change at any time with or without notice.

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$17.50 - $17.50 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 

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