Retail Sales Team Lead

Job Summary

The Retail Sales Team Lead is responsible for overseeing daily gift shop operations while delivering excellent customer service and achieving sales targets. This role assists guests with merchandise selection and purchases, maintains store presentation and inventory, and supports the team in meeting sales and operational goals. The Team Lead also ensures compliance with company policies and procedures while maintaining a clean, organized, and welcoming retail environment.

Key Responsibilities

• Customer Service and Sales
  • Assist guests throughout the sales transaction, including merchandise selection, payment processing, and completion of closing paperwork.
  • Meet or exceed individual and store sales targets and key performance indicators (KPIs).
  • Monitor sales performance and proactively use available resources to achieve sales goals.
  • Maintain a friendly, approachable, and professional demeanor when interacting with guests and colleagues.
• Store Operations and Merchandising
  • Maintain store signage, promotional materials, and merchandise displays according to established plans.
  • Rotate displays regularly to reflect seasonal changes, promotions, and merchandising priorities.
  • Ensure merchandise is properly stocked, faced, folded, sized, and labeled.
  • Keep the store clean, organized, and visually appealing.
  • Recommend merchandise reorders and report inventory levels to management.
• Inventory and Loss Prevention
  • Assist with inventory control, stock replenishment, and loss prevention activities.
  • Monitor merchandise availability and identify inventory discrepancies or replenishment needs.
  • Support inventory accuracy and follow established inventory management procedures.
• Team Leadership and Operational Support
  • Support daily store operations and assist management in achieving sales and operational objectives.
  • Operate point-of-sale (POS) systems and troubleshoot basic system issues.
  • Follow company policies and procedures and report violations or operational concerns to management.
  • Assist with special projects and additional duties as assigned by management.
  • Demonstrate initiative, accountability, and the ability to work independently and collaboratively.

Qualifications and Requirements

• High school diploma or equivalent required.
• 1–2 years of relevant retail, sales, or customer service experience preferred.
• Previous experience in merchandising or retail operations is an advantage.
• Strong organizational and time management skills.
• Excellent verbal communication, customer service, and teamwork abilities.
• Basic computer skills and the ability to learn and operate POS systems and other computer-based applications.
• Ability to work independently, take initiative, and manage daily responsibilities effectively.
• Strong attention to detail and a proactive approach to maintaining store standards.
• Professional appearance and attitude.
• Ability to work assigned schedules and adhere to all company policies and procedures.

Physical Demands

• Ability to grasp, lift, carry, and move packages using a standard wheeled cart with a load capacity of up to 60 lbs.
• Ability to walk, bend, kneel, stand, and sit for extended periods.
• Visual abilities necessary for the role, including close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to operate a cash register, computer monitor, keyboard, and other store equipment.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.