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Product Manager - Console Core Services

Austin, Texas

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

Overview of Job/Team:

SpyCloud’s Console is the front door and control plane for every product we ship—from Investigations to Identity Protection and beyond. As the Core Services Product Manager for Console, you will own the shared services, platform features, and management experiences that make all of these product lines possible. This is a highly‑strategic, full‑stack role at the intersection of user experience, backend service architecture, and go‑to‑market strategy.

 

If you thrive on turning complex technical problems into elegant, scalable solutions—and want your work to secure fortune 50 enterprises and governments around the world—this is the place for you.

 

This position demands a blend of technical understanding, business acumen, and customer empathy. SpyCloud is an AI-forward company so you will need experience and appetite to leverage AI to gather, organize, prioritize and define effective requirements, assess opportunities and feed SpyCloud’s go to market engine. Above all, you are passionate about solving problems for customers and helping them succeed in the ever-evolving field of cybersecurity.

 

What You'll Do:

  • Help define and execute the Enterprise Protection Console core services platform roadmap—including multi‑tenant architecture, user/org administration, entitlement & billing services, and cross‑product navigation.
  • Own end‑to‑end product lifecycle for platform capabilities: discovery, requirements, design review, delivery, launch, and continuous optimization.
  • Prioritize a balanced portfolio of front‑end experience improvements (React/TypeScript) and backend services (microservices, APIs) to maximize customer and developer value.
  • Create crisp, actionable artifacts—PRDs, specs, UX flows, dashboards—that align distributed teams around clear outcomes.
  • Establish success metrics (combining UX and business experience) and leverage qualitative & quantitative data to iterate quickly.
  • Define success metrics for product launches and enhancements. Regularly analyze performance data and customer feedback to identify opportunities for improvement.
  • Collaborate fluidly with development and data engineering partners. 

 

Requirements:

  • 3-5 years of product management or development experience.
  • 1+ years of cybersecurity industry experience.
  • Experience delivering web-based portal-based products targeting enterprise users.
  • Utilizing AI tools that augment a product manager’s daily and strategic tasks.
  • Demonstrated ability to leverage qualitative and quantitative data to prioritize and drive decision-making.
  • Experience with agile scrum development and lean startup principles.
  • Curious and comfortable engaging in professional conversations with target buyers and users.
  • Excellent verbal and written communication abilities, capable of engaging with both technical and non-technical stakeholders.
  • Comfortable using collaboration tools such as Slack, Confluence, JIRA, and Salesforce.
  • Is a power user of AI-based tools that augment the product management role including LLMs. 
  • Understanding of various data sources available in the cybersecurity market and the ability to map their applicability to market-driven use cases.
  • Location: Remote‑first within the U.S. (Austin preferred but not required).
  • Willingness to travel domestically and internationally up to 25%.

 

Nice to Have:

  • MBA or MS in Engineering preferred.

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

  • 401(k) with Employer Contribution
  • Health, Vision, and Dental Insurance
    • Health Savings Account (HSA) available with Employer Contribution
  • Employer Paid Life, Short-term, and Long-term Disability Insurance
  • Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

  • Retirement Savings Plan with Employer Contribution
  • Employer Provided Private Health Insurance and Healthcare Cashplan
  • Employer Paid Life Insurance and Income Replacement
  • Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users' identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.

To learn more and see insights on your company’s exposed data, visit SpyCloud.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

Compensation Transparency Policy: 

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

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