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Director of Product Success Engineering

Austin, Texas | Remote

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

Overview of Job/Team:

As the Director of Product Success Engineering, you will lead a high-impact team responsible for the technical success of SpyCloud’s most strategic customers. This is a true player/coach role: you’ll mentor and manage a team of Product Success Engineers while personally owning technical relationships with key enterprise accounts.

You’ll guide customers in integrating SpyCloud’s data and APIs into their security and fraud ecosystems, while scaling internal processes and best practices that elevate our post-sales technical delivery.

You’ll need strong domain expertise in cybersecurity, identity, and fraud prevention, along with the technical depth to lead complex API and data workflow integrations. This role is ideal for a leader who thrives in technical conversations, builds trusted relationships, and isn’t afraid to roll up their sleeves in support of customer outcomes.

 

What You'll Do:

  • Hands-On Leadership
    • Manage and mentor a team of Product Success Engineers focused on onboarding, integration, and long-term technical enablement.
    • Personally engage with strategic enterprise accounts as the senior technical advisor—modeling what great looks like in technical depth, responsiveness, and customer partnership.
    • Drive professional development, coaching, and hands-on support for your team across accounts, tools, and delivery excellence.
  • Strategic Customer Engagement
    • Lead deep technical engagements with high-value customers—architecting secure, scalable integrations with SpyCloud’s APIs and data pipelines.
    • Partner with Customer Success Managers to develop strategic plans that align technical outcomes with enterprise objectives.
    • Serve as a domain expert in identity protection, ATO prevention, threat intelligence, and fraud mitigation—guiding how customers embed SpyCloud into their critical workflows.
  • API & Integration Expertise
    • Lead architecture and implementation guidance for RESTful API integrations, custom automation, and security data workflows.
    • Support customers in embedding SpyCloud into ecosystems such as SIEM (Splunk, QRadar), SOAR (Cortex XSOAR), IAM (Okta, Azure AD), and data lakes.
    • Troubleshoot complex API issues, optimize data delivery formats (JSON, CSV), and contribute reusable scripts and integration patterns.
  • Industry & Domain Expertise
    • Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations.
    • Advise customers on deploying SpyCloud effectively within their security and identity infrastructure.
    • Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data.
  • Cross-Functional Collaboration & Product Feedback
    • Act as a voice of the customer to Product and Engineering—capturing integration challenges, roadmap opportunities, and usage insights.
    • Collaborate with internal teams to improve onboarding experiences, documentation, and technical enablement resources.
    • Influence platform and API evolution based on real-world customer integration needs.
  • Operational Excellence
    • Define and track KPIs around integration success, account health, and technical engagement quality.
    • Standardize processes, templates, and best practices to drive consistency and scale across the team efficiently.
    • Ensure the team is equipped to support a growing number of use cases and product capabilities.

Requirements:

  • 8+ years in post-sales technical roles, including at least 2+ years of team leadership (manager or director-level)
  • Proven ability to work directly with enterprise customers in a hands-on technical capacity
  • Expertise with RESTful APIs, scripting languages (Python, Bash), and data pipeline design
  • Familiarity with security infrastructure and identity ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and threat intel platforms
  • Comfortable interfacing with engineers, security architects, fraud teams, and executive stakeholders
  • Strong communicator who can shift between technical deep-dives and business-level strategic discussions

Nice to Have:

  • Experience in cybersecurity, fraud prevention, or identity risk products
  • Background in SaaS or usage-based/API-first platforms
  • Familiarity with compliance frameworks (SOC 2, ISO 27001, NIST)

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

  • 401(k) with Employer Contribution
  • Health, Vision, and Dental Insurance
    • Health Savings Account (HSA) available with Employer Contribution
  • Employer Paid Life, Short-term, and Long-term Disability Insurance
  • Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

  • Retirement Savings Plan with Employer Contribution
  • Employer Provided Private Health Insurance and Healthcare Cashplan
  • Employer Paid Life Insurance and Income Replacement
  • Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users' identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.

To learn more and see insights on your company’s exposed data, visit SpyCloud.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

Compensation Transparency Policy: 

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

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