Senior Revenue Enablement Manager, Post-Sales

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

Our Senior Revenue Enablement Manager, Post-Sales is responsible for enabling SpyCloud's post-sales teams to deliver fast time-to-value, articulate customer value realized and potential value, and consistently position SpyCloud for renewal and expansion opportunities — increasingly through AI-assisted tools, not just static playbooks.

This role sits at the intersection of Product Solutions, Customer Success, and Revenue Enablement, building AI-assisted plays, coaching tools, and lifecycle programs that support implementation, adoption, and value realization. This role is highly cross-functional, you will work closely with executive stakeholders and cross-functional teams to design and execute enablement programs that scale and deliver results across the Post-Sales organization. Partner closely with the Director of Revenue Enablement, to contribute to and execute the overall Revenue Enablement strategy.

The ideal candidate is equally comfortable designing an AI-assisted coaching workflow, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal.

What You'll Do:

• Post-Sales Enablement Strategy
• Develop and execute a Post-Sales Enablement strategy aligned to customer journey goals: implementation success, adoption, value realization, expansion, and renewals
• Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey — determining what needs a program, an AI-assisted tool, or neither
• Works in coordination with the PS and CS leadership to identify and design scalable enablement programs tailored to their team’s goals and needs
• Voice of the Field
• Gather structured feedback from CS and PS on what’s working with customers, and translate it into recommendations for Product, Product Marketing, and Revenue Enablement. Surface readiness risk before product launches and releases, not after
• Partner with CS and RevOps on using forecasting data, and translating risk patterns into targeted enablement (e.g., coaching, playbooks, or process fixes)
• AI-Assisted Plays & Lifecycle Enablement
• Build and maintain post-sales playbooks covering customer onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities
• Use AI-assisted tools to personalize and maintain customer journey plays at lower ongoing effort than manual content upkeep
• Enable CS and PS teams on consistent execution of customer journey plays, including handoffs from Sales and collaboration with SEs and Product
• AI-Assisted Documentation & Enablement Assets
• Own or contribute to technical documentation in partnership with Product Solutions and Engineering, using AI tools to keep it current with lower manual maintenance burden
• Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field
• Standardize internal and customer-facing materials used Post-Sale
• Value Realization & Expansion Enablement
• Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer journey
• Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases
• Enable CS teams to confidently position realized value during customer QBRs, renewals, and expansion conversations
• Drive accountability for joint account planning between Sales and CS for priority accounts, including expansion and renewal plans
• Coaching & Adoption
• Design and deliver AI-assisted coaching and training (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives, in partnership with GTM Onboarding
• Reinforce consistent messaging around implementation outcomes, adoption success, and value realization
• Track adoption, readiness, and effectiveness of Post-Sales Enablement programs
• Cross-Functional Collaboration
• Work closely with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to ensure alignment across pre- and post-sales motions
• Act as connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals
• Builds trust and influence with CS, PS, and Marketing through delivery, not just coordination. Natural collaborator with a proven ability to build strong relationships across the organization and within the team

Requirements:

• 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred)
• Direct experience building or deploying AI-assisted enablement tools (Claude, other LLM-based coaching, documentation, or workflow tools) — not just using AI outputs, but designing how the team uses them
• Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar)
• Hands-on experience creating technical or process documentation for internal or customer-facing audiences
• Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion
• Experience with value modeling, ROI frameworks, or success planning methodologies
• Excellent written and verbal communication skills; able to influence without direct authority
• Data-informed mindset with the ability to measure enablement impact and iterate accordingly

Nice to Have:

• Experience in cybersecurity, identity security, or fraud prevention domains
• Background in or enabling Technical Account Management, Product Success, or Sales Engineering
• Familiarity with value selling methodologies, MEDDPICC and customer value realization programs
• Experience with Bigtincan or similar Learning Management and Content Management Systems
• Familiarity in or enabling selling with or through Channel Partners

Base Salary Range: $115,000 – $150,000

The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
• Employee Assistance Program
• 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and  protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.

To learn more and see insights on your company's exposed data, visit spycloud.com.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our Culture:

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

SpyCloud’s Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.

Compensation Transparency Policy: 

At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers

SpyCloud is not sponsoring visas at this time.

For applicants residing in California, please click here to read SpyCloud's CCPA Notice.

For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.