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IT Support Technician
London
As an IT Support Technician, you'll provide front-line IT support to the organization, working on licensing requests, onboarding/offboarding, physical desk setups, general troubleshooting, as well as other tasks in partnership with the rest of the IT team in a fast-moving, dynamic creative environment. The chosen candidate must have excellent interpersonal and communication skills with an overall desire to learn and grow.
This is an in-office position (5 days, M-F) that requires travel between the London-based studios, providing support as required.
This in-office role is ideal for someone eager to grow their technical knowledge and be part of a supportive, creative team. If you want to join an environment where learning, problem-solving, and team spirit are valued, we’d love to hear from you!
Main Responsibilities -
- Provide Front-Line Support: Be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast resolution.
- Manage Onboarding & Offboarding: Facilitate seamless IT setup for new hires, freelancers, and contractors and handle offboarding processes.
- Provide in-person technical support and assistance with meeting room hardware, device upgrades, replacements and other in person technical support needs
- Maintain documentation of tasks performed as part of a ticketing process
- Create user guides and other documentation
- Undertake other tasks assigned by the IT leadership team
Outcomes for Success -
- Quick Technical Resolutions: All technical requests are resolved promptly, minimizing downtime.
- Efficient Onboarding: New employees are set up with IT tools smoothly and on time.
- Accurate Documentation: User guides and task logs are clear, thorough, and regularly updated.
- Collaborative IT Environment: You actively contribute to a positive and productive team dynamic.
- Adaptability in Support Operations: Off-hours or complex tasks are handled efficiently and effectively.
About You
Qualifications & Skills -
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Required Foundational Knowledge & Experience:
- Minimum of 2 years of experience in an IT Support Technician role
- 1+ year of experience supporting macOS devices in a business environment
- 1+ year of hands-on experience with Office 365 administration or Google Workspace Administration
- 1+ year of hands-on experience supporting Windows Computers managed by Active Directory or InTune
- Experience with remote access solutions such as Teradici, Parsec, and Remote Desktop
- Familiarity with network fundamentals, such as DHCP and DNS.
- Knowledge of permissions management and administration
- Nice to Haves:
- Previous experience supporting design tools in creative studios is a strong plus
- Experience supporting CAD-based tools (Autodesk AutoCAD, 3DStudio Max) is a plus
- Knowledge of Slack and Google Workspace tools is preferred.
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Preferred Certifications:
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A+, CompTIA, or Google IT Support Professional certifications.
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Soft Skills:
- Excellent organizational, time management, and problem-solving skills.
- Superior communication skills with a customer service approach to resolving technical issues for end users
- Ability to work off-hours or rotating shifts when needed.
- Character Traits:
- Clear Communicator: You have excellent interpersonal and written communication skills.
- Problem-Solver: You remain calm and logical when troubleshooting technical challenges under pressure.
- Team Player: You thrive in a collaborative environment and enjoy helping colleagues succeed.
- Curious & Adaptable: You're passionate about learning new skills and embracing changing priorities.
- Proactive & Organized: You manage your time efficiently, anticipating potential issues before they arise.
Physical Demands & Working Environment
- Sitting / Standing for extended periods, stooping and kneeling
- Ability to communicate effectively with verbal, visual, and listening skills
- Close visual work on a computer terminal.
- Dexterity of hands and fingers to operate any required equipment and to operate computer keyboard, mouse, and other technical instruments.
- Able to lift and carry heavy equipment, up to 50 pounds/ 23 kilos.- (e.g., switch and server installs)
- Ability to climb ladders and work on raised platforms.
- Ability to comfortably use tools such as screwdrivers and pliers
- Able to participate in written and oral communications
Salary Pay Range
£35,350 - £50,000 GBP
About Squint/Opera:
Squint/Opera is Journey’s immersive design studio, bridging the digital and physical worlds through groundbreaking storytelling and emerging technologies such as Unreal Engine and virtual twins.
We’re the innovators behind the Empire State Building Observatory’s digital reinvention, creating over 40 unique exhibits that transform 10,000 square feet into an interactive journey through history and architecture. At Battersea Power Station, we designed Lift 109, an immersive ascent experience that melds cutting-edge animations, interactive elements, and spatial soundscapes to breathe new life into London’s iconic landmark. For Qiddiya City, we pushed the boundaries of virtual production, crafting a revolutionary campaign that ignited global excitement for Saudi Arabia’s visionary sports and entertainment mega-development.
We’re at the forefront of a new era in experiential multidimensional design (MDX) and an integral part of Journey’s Experience Stack. Inspired by the concept of a tech stack, our Experience Stack draws on decades of cumulative expertise from our physical, lighting, live & immersive, and emerging technology studios to produce magical, meaningful, original work. This integration propels our partners into new realms of growth and delivers multidimensional experiences that are not just consumed but that are lived and felt through every dimension of human interaction.
About Journey:
Journey is a global design and innovation studio pioneering multidimensional experiences (MDX) that transform how people perceive, engage, and interact with the world. With studios in New York, London, Miami, and Dubai, we blend strategy, design, technology, and narrative to create sensory-rich journeys that ignite emotion and deepen connections between people, brands, and culture.
Journey was formed in 2022 by visionary leaders who refuse to accept limits. United through the acquisitions of award-winning studios ICRAVE, Squint/Opera, 59, and VMI Studio, together, we form something new: a multidimensional design practice with unparalleled expertise across the physical, immersive, and digital realms.
But we're so much more than a combination of acquisitions; we're a revolutionary framework of layered design capabilities akin to the layers of a technology stack for software companies. Like the best technology stacks, our framework continuously evolves to embrace new capabilities and creative possibilities with the future of the human experience at the forefront. This game-changing framework, the Journey Experience Stack, allows us to design for every touchpoint and create uncommonly cohesive brand universes, drawing on our collective expertise in interior design, lighting design, media design, interactive design, and content creation to deliver industry-first solutions for entertainment, healthcare, retail, hospitality, real estate, and cultural institutions.
No other full-service studio practices multidimensional design or vertically integrates its experience capabilities with this level of sophistication. Whether we’re reimagining the hospital-patient relationship, creating the world’s most immersive entertainment venue, revolutionizing live theater, or crafting virtual twins that accelerate ideas’ passage from vision to reality, Journey’s work is pioneering the shift of how people perceive, engage, and interact with the world.
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