Retail Operations Manager

Squishable is a close-knit team of designers, artists, pop culture-fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest, (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say "awww." Our offices are in a sunny Soho loft in NYC, and downtown Washington DC.

About the Role

The Retail Operations Manager serves as the primary liaison between the corporate team and all retail store locations, ensuring consistent execution of operational standards, clear communication, and strong operational performance across the fleet. This role supports new store openings, manages construction and fixture ordering, oversees facilities needs, and ensures stores have the tools and information required to operate successfully.

Responsibilities:

Store Operations & Communication

• Serve as the communication liaison between corporate and store teams.
• Partner with Learning & Development to build and maintain training modules related to store operations.
• Assist in the development, implementation, and ongoing updates of the Store Operations Manual.
• Ensure the Store Planning Calendar and Inbound Order Documents are accurate and communicated on time.

New Store Openings, Buildouts & Closings

• Order fixtures, supplies, and equipment for new stores and ensure on-time delivery.
• Manage construction timelines and communication with contractors, vendors, and mall management.
• Support new store openings, relocations, pop-ups, and store closings through project management and on-site assistance as needed.

Labor, Inventory & Systems

• Monitor and analyze store-level labor data and report insights to leadership.
• Ensure accurate entry of shipment receipts, transfers, and related data into NetSuite.
• Oversee store supply ordering, replenishment processes, and vendor relationships.

Facilities & Maintenance

• Manage store maintenance and facilities requests, coordinating with mall management and external vendors.
• Track issues, manage repair timelines, and maintain updated documentation of work orders.

Cross-Functional Support

• Partner with Retail Leadership, Visual Merchandising, Inventory Planning, L&D, and Finance to support operational needs.
• Troubleshoot store-level issues and remove roadblocks to ensure smooth operations.

Qualifications:

• 4+ years of operations leadership experience in Retail.
• Experience managing new store openings, relocations, or pop-ups.
• Strong project management skills with the ability to prioritize and manage multiple deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, Google Workspace, and related tools; able to analyze data and present insights.
• Team-oriented with strong people management and collaboration skills.
• Experience in a rapidly scaling business is a plus.
• Willingness to travel 30–50% to stores across the country.
• Ability to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed.
• Valid driver’s license preferred.
• Ability to stand, walk, and move for extended periods during store visits.
• Ability to lift up to 25 lbs.

Salary: $60,000 - $68,000

Benefits:        
401(k) matching
Dental Insurance
Medical insurance (100% employer-paid option!)
Vision insurance 
Paid time off (18 days of PTO per year, plus 2 floating holidays and 9 recognized company holidays!)
Generous Employee Discount

Work Location: Remote/Hybrid with travel requirements

At Squishable.com, Inc. we value, celebrate, and support diversity and inclusivity across our community and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skillsets. We do not discriminate against any applicant’s race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, disability, or veteran status.

CCPA disclosure notice here.