Fulfillment Lead

Join SRTX, where textile innovation meets a dynamic, performance-driven culture. As a B Corp certified company, SRTX leads the way in sustainability and technology with our groundbreaking product, Sheertex—one of the world’s strongest polymers, offering 50 times more wears than average tights, and making a lasting environmental impact. But it’s our people and our culture that truly set us apart.

At SRTX, we live by four core values that shape everything we do:

• Be Resilient: Challenges and change are part of the game, and we embrace them with enthusiasm. Whether a project shifts direction or fails, we rise to the next opportunity with the same energy and problem-solving mindset. Adaptability, persistence, and a passion for tackling hard problems are at the heart of resilience at SRTX.
• Get Sh*t Done: Speed, creativity, and focus drive our ability to scale and grow. At SRTX, you can trust that when a task is handed off, it will be completed efficiently and effectively. We cut through complexity, prioritize the right things, and push forward with urgency, ensuring that we meet our goals and exceed expectations.
• Give a F*ck About SRTX: Passion and pride fuel our work. Every member of our team cares deeply about doing the right thing for SRTX, showing their commitment through action and accountability. This sense of ownership and dedication is key to our success as we strive to lead the textile industry into a more sustainable future.
• Be Shame Free: We hold ourselves to high ethical standards, pushing for continuous improvement without compromise. At SRTX, we encourage transparency and accountability, empowering our team to make bold decisions without fear of failure or judgment.

Our performance-based culture thrives on collaboration and innovation. With 250+ problem-solvers working across departments in our shared office and factory headquarters, every team member has the chance to leave a lasting impact. SRTX is where passion, resilience, and innovation come together to shape the future of textiles.

Definition: The Fulfillment Lead reports directly to the Fulfillment Manager and plays a crucial role in overseeing day-to-day fulfillment operations. This role ensures efficient workflow across picking, packing, shipping, and returns processes while maintaining high standards of quality and accuracy. The Fulfillment Lead acts as a key liaison between the Fulfillment team and Customer Experience (CX) teams, ensuring seamless communication and exceptional service delivery. Additionally, this role focuses on training, team support, and continuous process improvement to optimize operational efficiency.

The ideal candidate must be comfortable working rotating shifts, including day and night.

Reports to: Fulfilment Manager

Responsibilities:

• Team Training and Support:
• Train and mentor pick and pack team members to ensure operational efficiency and adherence to best practices.
• Provide ongoing support and guidance to team members, fostering a productive and collaborative environment.
• Inventory Management:
• Oversee inventory scanning processes to ensure accurate stock records and proper organization on designated shelves.
• Assign tasks to pick and packers to efficiently manage stock replenishment and organization.
• Order Fulfillment & Returns:
• Prepare shipment manifests and ensure the timely and accurate dispatch of all orders.
• Lead the preparation of bulk batches and set up pick and packers on auto bagging machines.
• Perform quality checks on packed inventory to maintain compliance with company standards.
• Handle daily returns processing.
• Wholesale Order Coordination:
• Ensure timely preparation and high-quality execution of wholesale orders, meeting specific customer requirements and standards.
• Liaison Between Teams:
• Act as the primary point of contact between the Fulfillment and Customer Experience (CX) teams.
• Address inquiries and resolve issues promptly to ensure seamless communication and customer satisfaction.
• Operational Excellence:
• Identify areas for process improvement and implement solutions to enhance efficiency and accuracy in fulfillment operations.
• Maintain a clean, organized, and safe working environment, adhering to company policies and safety guidelines.

Essential Competencies

• Leadership and Team Management: Strong ability to lead, train, and motivate teams to achieve operational goals.
• Operational Efficiency: Proven ability to pick and pack orders accurately and efficiently, ensuring correct products and quantities for shipment.
• Attention to Detail: Excellent precision in reading, counting, and performing basic math calculations to maintain order accuracy.
• Inventory Control Expertise: Experience in monitoring stock levels, optimizing inventory utilization, and managing warehouse space effectively.
• Technical Proficiency: Skilled in using inventory management systems (e.g., ShipHero), workplace applications, and IT tools while adhering to safety protocols.
• Shift Flexibility: Comfortable working a 4x4 rotating shift pattern, including 12-hour shifts and weekly rotations between day and night shifts.
• Communication Skills: Excellent verbal and written communication abilities to ensure clear and effective information sharing across teams, both in French and English.
• Physical Endurance: Capability to stand for extended periods and lift heavy objects as required by job duties.
• Problem-Solving Abilities: Effective in identifying challenges and implementing solutions under pressure in a fast-paced environment.

What we offer:

• RRSP matching contribution 
• Birthday day off & Sheertex tights gift
• Employee perks program
• Parental leave & PPE allowance
• Paid time off & sick leave
• Health & dental benefit insurance 
• Access to Telemedicine services (Dialogue)
• Donation matching & volunteer time off
• Commute perks with Opus & Cie & bike program
• Learning & career growth opportunities 
• Snacks, coffee, and a collaborative work environment!

We are excited to welcome a dynamic individual to join our team and contribute to our mission. If you possess the skills and experience outlined above, and thrive in a fast paced, ever changing environment, we encourage you to apply. Together, let's innovate, grow, and make a meaningful impact. Join us in shaping the future of SRTX!

In alignment with SRTX’s conviction that social and environmental sustainability is a natural part of being a successful business, it is incumbent for managers and above to reflect those values in their everyday decision-making. We require all employees to act ethically, transparently and responsibly. SRTX is committed to achieving Net Zero carbon emissions and full Circularity within the next several years. This commitment manifests across business activities for which you are responsible as outlined elsewhere on this job description.