Renewals Manager

The Renewals Processing Specialist focuses on renewing/extending contracts for the existing customer base. The individual will own the renewal timeline/process for a specific territory to submit and process contract extensions and amendments that can be invoiced. In addition, the individual will work closely with Account Managers and Customer Success Managers to escalate any issues. This position will focus on customer retention and pipeline management of renewal transactions by successfully using objection handling and negotiation skills to create urgency and action in reaching deal acceptance to close renewals timely and accurately.

The successful candidate will be professional, responsive, and a motivated team player who is interested in building a career while helping to grow a business. This position offers an excellent opportunity to contribute to the growth of our business. In addition, the candidate should enjoy constant intellectual stimulation and fast-track advancement opportunities

Responsibilities

• Prepare renewal quotes and negotiate prices with clients while maintaining a 95% retention rate
• When applicable, seek appropriate approvals for exceptions to standard pricing and terms
• Negotiate extension terms, long-term contracts, price increases, and other terms, as described by management, by using objection handling and other techniques
• Escalate issues as they arise to ensure resolution and work with the team to improve process, efficiency, and productivity
• When applicable, communicate opportunities for cross-sells and upsells to Account Managers
• Work to meet or exceed customer expectations to assist in creating highly satisfied, referenceable customers

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Demonstrated, excellent oral and written communication skills
• Thrives in a fast-paced, hard-driving environment
• Collaboration
• Attention to detail
• Exceptional problem-solving skills
• Financial acumen
• Negotiation and conflict resolution skills
• High level of stamina and flexibility; comfort level with change and ambiguity

Qualifications

Minimum qualifications:

• BA/BS degree or equivalent experience
• 1-3 years of sales and/or customer support experience
• Proven skill in Microsoft Office (Word, Excel, Outlook), Internet
• Very strong written and verbal communication skills and ability to effectively communicate to all levels of the organization
• Basic understanding of technology and CRM systems preferred
• Previous experience in an environment that required strong organizational skills