Customer Experience Engineer

🚀 About Us

We’re StackBlitz!

We’re the team behind WebContainers, the groundbreaking technology that made it possible to run Node.js right in your browser. No installs, no setup, just instant dev environments. That innovation kickstarted our journey in 2019 and powers the blazing-fast online IDE used by over a million developers every month.

But we didn’t stop there.

We took everything we learned from building WebContainers and used it to create Bolt.new. The fastest way to go from idea to production without writing traditional code. Think of it as the Canva or Figma for full-stack applications: a next-gen, AI-powered builder that lets you create, edit, and deploy web and mobile apps instantly, right in your browser.

WebContainers make it possible. Bolt.new brings it to life. Together, they reimagine what it means to build software lowering the barrier to entry, speeding up workflows, and unlocking creativity for the next generation of builders.

We’re a globally distributed, fully remote team of passionate engineers, designers, and creatives building the future of software development. If you love shipping fast, solving real problems, and pushing the boundaries of what’s possible we’d love to meet you.

✨ About This Opportunity

Bolt.new is transforming the way people build and interact with technology, and we’re looking for a Customer Experience Engineer to help users solve technical challenges and get the most out of our platform. You’ll provide expert technical support, create helpful resources, and work closely with Product and Engineering to advocate for customer needs. We’re hiring multiple positions for this role.

🛠️ How You'll Contribute 

• Troubleshoot and resolve technical issues across Bolt.new and StackBlitz, ensuring customers get fast, high-quality support
• Develop and improve self-serve resources, including documentation and guides
• Analyze customer feedback to help shape product improvements
• Participate in community support rotation, engaging with users across multiple channels
• Collaborate with Product and Engineering to identify trends, resolve issues, and enhance the customer experience
• Provide clear, effective technical support that empowers customers
• Build resources that make Bolt.new easier to use and adopt
• Streamline support processes for faster issue resolution
• Develop relationships with customers to better understand their needs and challenges

💡 Qualifications

• Experience troubleshooting modern front-end technologies such as Vite, React, Tailwind, JavaScript, HTML, and CSS.
• Familiarity with databases, API integrations, and Chrome DevTools.
• Understanding of LLMs and expertise in crafting effective prompts for optimal AI responses.
• Ability to translate technical concepts into clear, user-friendly explanations.
• Fast learner who thrives in a dynamic environment.
• Strong problem-solving skills with a customer-first mindset.

📌 A Few Notes

• You do not need a college degree to apply

• You do not need to be located in the U.S. — we’re remote-friendly

• You do not need to meet every qualification listed above