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Director of Customer Operations

Seattle
Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
 
Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
 
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

 

We're seeking an experienced Director of Sales Operations to optimize our sales processes, drive efficiency, and support our growth trajectory. In this individual contributor role, you'll leverage your expertise to enhance our revenue operations, implement strategic initiatives, and ensure our sales infrastructure scales effectively with our business.

What You Will Do:

Key Responsibilities

  • Lead the design, implementation, and optimization of sales processes, tools, and systems
  • Develop and maintain sales forecasting models, KPIs, and reporting dashboards
  • Collaborate with cross-functional teams to enhance our sales tech stack
  • Identify opportunities for automation and process improvements to increase sales efficiency
  • Partner with sales leadership to establish and track metrics for pipeline management
  • Create and implement training programs for sales best practices and system utilization
  • Support strategic planning through data analysis and insights
  • Drive revenue operations initiatives that align with company objectives

 

Who we are looking for:

Requirements

  • 5+ years of experience leading Sales Operations or Revenue Operations
  • Proven track record implementing and optimizing CRM systems and sales technology
  • Experience with Salesforce, Gong, DealHub, ZoomInfo
  • Strong analytical skills with experience in data-driven decision making
  • Experience building and scaling processes in high-growth environments
  • Bachelor's degree required
  • Exceptional communication and stakeholder management abilities

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. The pay range for this position in Seattle is $150,000 - $180,000 per year. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

  • Comprehensive benefit plans covering medical, dental, and vision
  • Fertility benefits
  • 401k plan plus company match
  • Company paid Life Insurance
  • 20 days of Paid Time Off annually
  • 9 Paid company holidays
  • 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
  • Summer Fridays early close at 3 pm
  • Fully stocked kitchen snacks with fresh fruit weekly

Note: This position requires working from our Seattle office. No relocation assistance or visa sponsorship is available. Stackline is an equal opportunity employer committed to building a diverse and inclusive workplace.

 

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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