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Customer Strategy Manager

Seattle

Stackline is the first full-funnel connected commerce platform for the world's most innovative brands. Business leaders, product innovators, performance marketers, and analysts trust Stackline as the single source of commerce truth. Fueled by our proprietary neural network, our market insights, revenue metrics, behavior analyses, and autonomous functionality create the actions that determine success or failure.
 
Founded in 2014 in Seattle, we have offices in Minneapolis, New York, Salt Lake City, and London. Since November 2020, Stackline has raised $180 million in strategic investments from Goldman Sachs Growth Equity and TA Associates.
 
Stackline is on a mission to fuel the future of commerce by bringing brands and customers closer together.

About The Role:

Join the Customer Strategy team as a Customer Strategy Manager and you will function as the backbone of our customer-facing team – building strong relationships with customers, understanding their objectives, and ensuring their continued success with our products and services. Our Customer Strategy Managers are driven to identify and share key insights with customers and help them realize full value from their relationship with Stackline. The ideal candidate will have experience in managing complex customer engagements, be extremely data-driven, and possess excellent communication and interpersonal skills. This is a hybrid role based in Seattle (4 days/week in office).

 

What You Will Do:

  • Build strong relationships with customers to understand their goals, objectives, and challenges.
  • Conduct regular business reviews with customers to share valuable insights, discuss their progress, address any concerns, and identify new opportunities.
  • Deliver relevant and compelling insights to customers on a regular cadence.
  • Develop and execute customer success plans to ensure the achievement of customer goals and objectives.
  • Collaborate with cross-functional teams to identify opportunities to enhance customer experience and drive customer growth.
  • Act as the voice of the customer within the organization, advocating for customer needs and requirements.
  • Continuously monitor customer health and proactively identify and address any issues to ensure customer satisfaction and retention.

 

Who We Are Looking For:

  • Bachelor’s degree in a relevant field.
  • 5-7 years of experience in customer success or account management, preferably in a B2B SaaS environment, and/or 3+ years in a relevant customer-facing role such as those at a top management consulting or investment banking firm.
  • Highly analytical, with experience analyzing customer data and providing insights to drive continued customer improvement.
  • Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling.
  • Strong communication and interpersonal skills, with the ability to navigate complex customer engagements. Customers should be routinely shocked by how quickly you respond.
  • High emotional intelligence, with the ability to build strong relationships and influence stakeholders at all levels of the organization.
  • A true passion and motivation to delight customers, and treat each customer as if they were your only one.
  • Ability to work in a fast-paced environment while maintaining focus on primary goals.
  • Ability to think big, solve problems, and are detail oriented.
  • Proficient in Microsoft Outlook, Excel, and PowerPoint.
  • Ability to travel monthly to quarterly depending on your assigned client portfolio.

 

Benefits and Perks:

It's important that each and every employee feels they are supported and can complete their life's best work today and in the future. As part of that, we are committed to doing our part in addressing pay gaps and discrepancies by providing pay transparency for all of our roles. Actual salaries are just one component of the compensation package and may vary above or below the range based on job-related knowledge, skills, experience, location, and performance. We are open to either a Customer Strategy Manager (with a salary range of $90,000 - $120,000) or a Senior Customer Strategy Manager (with a salary range of $120,000 - $140,000) role based in Seattle. Other rewards may include annual bonuses, short- and long-term incentives, and other team-specific awards. In addition we provide a robust benefits and perks package that includes:

  • Comprehensive benefit plans covering medical, dental, and vision
  • Fertility benefits
  • 401k plan plus company match
  • Company paid Life Insurance
  • 20 days of Paid Time Off annually
  • 9 Paid company holidays
  • 100% Paid Parental Leave - 20 weeks for birthing mothers and 12 weeks for all other parents
  • Summer Fridays early close at 2 pm
  • Fully stocked kitchen snacks with fresh fruit weekly

 

Stackline is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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