eCommerce Manager, South Korea

About us: Stanley - Built for Life® since 1913. 

Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at www.stanley1913.com. 

What You'll Do

• Identify online merchandising, marketing and consumer-usability opportunities. Assist in the preparation of actionable project briefs to escalate internally, and subsequently with applicable teams.
• Responsible for impacting and improving consumer experience at major online channels. Optimize and administer ongoing strategy and process to continuously optimize the user experience and our brand/product visibility.
• Be the owner of great front-end and back-end data catering to the unique system needs of our retail eCommerce partners.
• Own the process of item setup and transition. Maintain partner-facing forms, templates & content processes to improve partner acceptance.
• Ensure acceptance of data through testing, review and usability analyses. 
• Work with internal and external teams to add content to new and established partner sites; maintain a push process with retailer teams.
• Perform keyword research and competitive research to optimize brand, product and category presence across the retail eCommerce landscape using all available levers: digital marketing, data optimization, merchandising recommendations, promotions, etc.
• Coordinate and execute ad hoc eCommerce projects with Sales, Marketing, Operations, IT and retail partners as required, including drop ship projects.

Proficiencies

1. Order intake and placement process
   • Build Consumer Profiles and keep updating
   • Manage item specification and price list for each client
   • Closely work with account manager to book orders with the Logistics Team
   • Follow up with Korea customer to receive their individual requirement and work closely with account manager to deliver organized information on time
2. Business Management support
   • Account Receivable – Work with customers & internal Finance team to collect account receivable on time & taking care of any transaction issues
   • Keep clear, concise documentation of customer communications regarding orders and maintain files for future reference
3. Customer Service
   • Follow up with customers’ QA team for any complaints with internal team and support for claim settlement
   • Follow up with customers for all the orders, packaging, delivery & etc.
4. Customer Compliance
   • Secure and distribute customer compliance manuals to appropriate departments.
   • Review all packaging requirements in POs and assure compliance.
   • Reconcile all credit and claims.
5. Logistics
   • Clearly understand customer shipping window’s and communicate to Demand & Supply Team and Logistics Team.
   • Work with Logistics Team and QA team on any re-work orders that need to be processed at warehouse.
6. Marketing support
   • Provide recent go-to market assets to customers
   • Work on official website update and product detail page development
   • Collect necessary product and marketing information and support translation in Stanley brand language

Education and Experience

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field. Advanced degree preferred.
• 7+ years of experience in online marketing or eCommerce. Experience with major online channels (Coupang, Naver, Kakao, Musinsa) and DTC operation are essential.
• Proven expertise in developing and executing online marketing strategies.
• Experience with channel promotions, advertising management, and data analysis.
• Experience in key account management / in developing both short-term and long-term strategies /Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Strong analytical, problem-solving, and strategic thinking abilities.
• Proficiency in performance advertising platforms (Naver Ads, Meta, GFA, Kakao Moment).
• Ability to analyze sales data and market trends to make informed decisions.
• Good in oral and written English

Reports to: Korea Senior Sales Manager

Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley North America, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About our parent company: Morgan Street Holdings   

Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe. 

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.