Ecommerce Sales Assistant (1 Year Contractor)

 

About us: Stanley - Built for Life® since 1913. 

Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at www.stanley1913.com. 

What You'll Do

Order Processing and Management

• Understand structure e-Commerce store and operation
• Receive and confirm order
• Support managing AR statement between Partner order and company AR.
• Update OTC(Order to Cash) status and process
• Handle return and exchange requests

 

Customer Service

• Respond to customer inquiries (email, phone, chat, etc.)
• Provide support to resolve issues and enhance customer satisfaction
• Collect and analyze customer feedback

 

Product / Inventory Management

• Monitor and adjust inventory levels
• Manage stock intake and dispatch, and prepare inventory reports
• Communicate with suppliers to ensure inventory availability
• Maintain and regularly update the product master list, including specifications, categories, and internal codes

 

Sales Data Analysis and Reporting

• Collect and analyze sales performance data
• Prepare and provide sales reports

 

Marketing Support

• Assist with online promotions and events
• Maintain and Update online brand zone (Shop-in-Shop)
• Register products and write product descriptions

 

Other Duties

• Support eCommerce platform operations and management
• Collaborate with internal teams and external partners
• Provide ad-hoc support to the E-commerce Manager and Senior Manager, including data collection, product updates, reporting, and coordination tasks

 

Who You Are

• Bachelor’s degree (completed)
• 1-2 years of experience in e-commerce or online sales or sales operations
• Proficiency in MS Office, especially Excel (g., data analysis, pivot tables, VLOOKUP, charts)
• Data analysis and problem-solving skills
• Team-oriented with a proactive attitude
• Knowledge of digital marketing and SEO
• Excellent communication skills
• Foreign language skills (English)

Reports to: Korea Senior Sales Manager

Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley North America, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About our parent company: Morgan Street Holdings   

Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe. 

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.