Fulfillment Operations Manager, B2B

About us: Stanley - Built for Life® since 1913. 

Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at www.stanley1913.com. 

Position Overview

Stanley’s business is growing, and we're expanding our supply chain capabilities to ensure customers can quickly and reliably find the right products. We’re looking for a proactive Fulfillment Operations Manager with strong experience in B2B and order management. In this role, you’ll serve as a key liaison between Sales, Planning, Logistics, and our 3PL warehouse partner

This role is critical to ensuring the seamless execution of order fulfillment and maintaining high levels of satisfaction for our B2B customers. You will lead all aspects of the order fulfillment lifecycle, from order placement to final delivery, while driving operational efficiency and cost optimization.

***We are seeking candidates that are based Southern California.***

What You'll Do

• Responsible for monitoring and expediting fulfillment of B2B orders to ensure timely delivery and a high level of customer satisfaction.
• Serve as the main POC for 3PLs, customers, and sales for day-to-day order management.
• Resolve inquiries and issues related to order fulfillment & shipping.
• Maintain continuous contact with 3PL partners to understand their daily operations, daily and weekly capacities, and VAS capabilities.
• Identify, support, and champion process improvements as needed to ensure standard methodologies and SOPs are defined, implemented, and followed.
• Provide proactive communication on carrier service failures and field requests for status updates on urgent orders.
• Provide 3PLs with updated vendor guides and ensure all customer compliance guidelines are followed for labeling, packaging, routing, and shipping to avoid chargebacks.
• Monitor order status and provide regular updates to customers and sales on order progress.
• Track and monitor shipments to ensure on-time delivery and resolve any delivery-related issues. Work with 3PL & IT to ensure on-time ASN transmittals to retailers.
• Partner with 3PLs to streamline order picking, packing, and shipping processes.
• Continuously evaluate and optimize fulfillment processes to improve efficiency and reduce costs.
• Review and dispute order fulfillment related chargebacks.
• Collaborate with planning, sales, order management, and logistics to lead the following: on-hand inventory levels, outbound order & inbound container forecasts, weekly outbound working capacity at the 3PL, bulk and rack storage capacity, replenishment and inventory transfer opportunities
• Run reports as requested for S&OP and forecast meetings, weekly and monthly business reviews, and operational analysis.
• Track KPIs established for 3PLs and holds our partners accountable, using data-driven analysis to drive operational efficiencies
• Role requires some travel

Who You Are

• BS/BA in Business, Management, Operations Management, Supply Chain Management, or equivalent experience
• 5+ years of experience in operations and/order management. Experience working in the consumer goods industry is a plus.
• B2B fulfillment and account management experience, supporting major retailers is required. Amazon fulfillment and vendor management experience is a plus.
• Thorough understanding of warehouse management systems, warehouse operations, and order fulfillment procedures. Experience working with a 3PL is a plus.
• Demonstrated experience leading and collaborating with remote and offshore teams across time zones, ensuring seamless order fulfillment execution and communication.
• Experience working within an ERP, OMS, WMS, and vendor portals – experience with Manhattan, Maves, Vendor Central, and Oracleis ideal.
• Strong analytical mind with problem-solving proficiency.
• Self-motivated and meticulous, with a strong ability to work independently and manage priorities with minimal direction.
• Team player with ability to cultivate positive relationships and communicate effectively and proactively with cross-functional teams and external partners.

Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley North America, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About our parent company: Morgan Street Holdings   

Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe. 

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.