Expression of Interest - Fulfillment Operations Manager

About us: Stanley - Built for Life® since 1913. 

Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at www.stanley1913.com. 

Interested in joining Stanley 1913 but don’t see a current opening that matches your skills? We’d still love to hear from you!

Submit your resume here to be considered for future opportunities. We’re always looking for talented individuals and we’ll reach out if a role opens up that aligns with your background and interests.   

How It Works

Once you submit your information, our Talent Acquisition Team will review your profile and keep it on file. When a suitable position becomes available, we’ll reach out to start the conversation.  

We appreciate your interest and look forward to connecting in the future! 

We’re building a pipeline of Supply Chain Fulfillment professionals. If you’re excited about leading all aspects of the order fulfillment lifecycle, from order placement to final delivery, while driving operational efficiency and cost optimization, we’d love to hear from you!  

What You'll Do (Future Roles May Include) 

• Monitor and expedite orders to ensure timely delivery and a high level of customer satisfaction. Working to understand their daily operations, daily and weekly capacities, and VAS capabilities. 
• Point of contact for 3PLs, customers, and sales for day-to-day order management.  
• Track and monitor shipments to ensure on-time delivery and resolve any delivery-related issues. Work with 3PL & IT to ensure on-time ASN transmittals to retailers.  
• Evaluate and optimize fulfillment processes to improve efficiency and reduce costs.  
• Review and dispute order fulfillment related chargebacks.  
• Collaborate with planning, sales, order management, and logistics to lead the following: on-hand inventory levels, outbound order & inbound container forecasts, weekly outbound working capacity at the 3PL, bulk and rack storage capacity, replenishment and inventory transfer opportunities  
• Track key performance indicators established for 3PLs and holds our partners accountable, using data-driven analysis to drive operational efficiencies  
• Some travel anticipated  

Who You Are   

• Experience in operations and/order management. 
• Working in the consumer goods industry is a plus.  
• B2B or eCommerce fulfillment and account management experience, supporting major retailers is required. Amazon fulfillment and vendor management experience is a plus.  Thorough understanding of warehouse management systems, warehouse operations, and order fulfillment procedures.  
• Experience working with a 3PL. 
• Team player with ability to cultivate positive relationships and communicate effectively and proactively with cross-functional teams and external partners. 

Stanley is committed to a diverse and inclusive work environment. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley North America, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About our parent company: Morgan Street Holdings   

Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe. 

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.