Senior Fulfillment Operations Manager

About us: Stanley - Built for Life® since 1913. 

Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. Learn more at www.stanley1913.com. 

Position Overview

Stanley 1913 is growing, and we are building our supply chain capabilities to ensure our consumers can quickly find the right product for them. We are looking for a proactive and highly organized Senior Fulfillment Operations Manager with a strong background in personalization, customization fulfillment operations, and account management. In this role, you will be the key interface between Stanley eCommerce, Sales/Business Development, and our 3rd party logistics (3PL) providers. This role requires outstanding interpersonal skills, problem-solving abilities coupled with a strong understanding of supply chain management, fulfillment principles, and product customization.

Seattle, WA preferred will consider Southern, CA and PA. 

What You'll Do

• Oversee key 3PL performance in our fulfillment network, focusing on customization and serving as the main link between Stanley Supply Chain and our 3PL partners.
• Customization includes, but is not limited to, laser etching, pad printing, embroidery, and kitting.
• Lead all aspects of communications, reporting, and critical issues to ensure day-to-day operations run efficiently. Conduct regular reviews and audits of 3PL performance with collaborators to maintain alignment on near-term requirements and solutions.
• Work closely with internal team members and 3PL partners to improve current operations. Identify opportunities for continuous improvement and drive the implementation of workflow, process changes, and customization improvements.
• Monitor contract compliance of 3PL’s and resolve any contractual issues that may arise. Resolve any other account issues in a timely manner as they arise.
• Stay current on industry trends to serve as an informed resource for both clients and internal teams.

Who You Are

• Bachelor's degree or equivalent experience in supply chain management, business administration, or a related field.
• 10+ years of professional Supply Chain Management experience.
• Experience, specifically but not limited to laser etch, pad print, kitting, and embroidery is a plus
• Knowledge of laser machines such as Trotec is a plus.
• Proven track record of successfully managing a 3PL partner or network.
• Demonstrated capability in negotiation and networking.
• Excellent problem-solving and organizational skills.
• Knowledge of warehouse operations and familiarity with warehouse management systems (WMS).

About our parent company: Morgan Street Holdings   

Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe. 

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.