Fulfillment Operations Manager, B2B and DTC

 

About us: Stanley 1913 - Built for Life® since 1913. 

The Stanley 1913 brand has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular Quencher™ series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders, and inventors who believe in creating sustainable products for a better life and world that minimizes our impact on the planet. Learn more at www.stanley1913.com. 

***Must be located in WA, CA, UT, TX, IL, TN, PN, or MD.***

Position Overview

As our business continues to grow, we are expanding our supply chain capabilities to ensure consumers can quickly and easily find the right product for their needs. We are seeking a proactive, highly organized Fulfillment Operations Manager with a strong background in B2B and DTC fulfillment operations, as well as account management.

In this role, you will serve as the primary liaison between Stanley 1913's eCommerce Sales and Business Development teams and our third-party logistics (3PL) providers. You will be responsible for ensuring the accurate and timely execution of sales orders while fostering strong, collaborative relationships with both internal and external partners.

What You'll Do

• Responsible for monitoring and expediting fulfillment of sales orders to ensure timely delivery and a high level of customer satisfaction.
• Maintain continuous contact with 3PL partners to understand their daily operations, daily and weekly capacities, and VAS capabilities.
• Serve as key POC for select 3PL sites for day-to-day order management.
• Resolve inquiries and issues related to order fulfillment and shipping.
• Provide Monthly inbound reporting to 3PL’s for TL’s and containers.
• Coordinate container transloads and repositioning with Supply Chain (SC) planning and logistics team.
• Support rework and circularity projects.
• Continuously evaluate and collaborate with 3PL’s to improve fulfillment processes.
• Collaborate with internal teams to manage, OH inventory levels, IB/OB forecasts, 3PL capacity.

Who You Are

• Detailed understanding of warehouse management systems, warehouse operations, and order fulfillment procedures. Experience working with and building relationships with a 3PL is a must.
• Experience working within an ERP, OMS, WMS, and vendor portals – experience with Manhattan, Maves, Vendor Central, Blue Yonder, and Oracle is a plus.
• Ability to work within tight timelines and pivot quickly to changes in priority.
• Must have the ability to work autonomously in a dynamic environment and deliver outcomes within set deadlines.
• Strong analytical skills with a focus on problem-solving competence and dedication to delivering a clear, efficient solution to internal and external collaborators.
• Detail oriented, highly motivated, and self-directed.
• Ability to build positive relationships and communicate effectively and proactively with across all levels of an organization and outside partners
• Bachelor's degree in supply chain management, business administration, or related field.
• 7+ years of experience in omni-channel fulfillment operations (B2B and DTC) and account management, providing operational support for key retailers and sales teams is a must.
• Proven track record of successful managing a 3PL B2B and DTC fulfillment network.
• Strong understanding of supply chain processes, including planning, procurement, and logistics.
• Demonstrated capability in negotiation and networking.
• Excellent problem-solving and organizational skills.
• Knowledge of warehouse operations and familiarity with warehouse management systems (WMS) is a plus.
• Willingness to travel up to 30% to our 3PL partners for frequent operational reviews
• ***Must be located in WA, CA, UT, TX, IL, TN, PN, or MD.***

#LI-TI1

Stanley 1913 is committed to a diverse and inclusive work environment. Stanley 1913 is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to recruiting@stanley1913.com. 

Stanley 1913 is a total rewards company, which includes rewards beyond base salary. At Stanley 1913, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

 

 

About our parent company: Morgan Street Holdings   

The Stanley 1913 brand is owned by Morgan Street Holdings (formerly HAVI), a privately held enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, and Continental.  Morgan Street Holdings’ portfolio provides best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.  

Morgan Street Holdings supports the Stanley 1913 brand with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.