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Service Manager 2

Nashville

 

 

SERVICE MANAGER

NASHVILLE, TN

FULL TIME

 

 

 

About Us

 

Since 1940, Stansell Electric Company, Inc. has been a leading provider of quality electrical contracting and related services. Today, Stansell Electric continues as a family-owned company with second and third generations carrying the legacy. The core values of the company: Quality, Customer Satisfaction, Enjoyment, Care for Employees, Honesty, and Investing in Resources; are the ultimate legacy established over 80 years ago and carried on by the amazing team today.

 

How Stansell Makes a Difference

 

By Growing our People, Serving our Customers, and Building our Communities, we stand out as the leading multi-disciplined electrical contractor and systems integrator in the Southeast. Stansell Electric provides turnkey solutions in the Transportation (Lighting, Signalization, ITS, Navigation), Industrial (Water, Wastewater, Manufacturing/Warehouse, Power), Commercial (High-rise, High-end complexes), and Infrastructure (Duct bank, Substation) markets.

 

We take pride in our unwavering commitment to Injury Free, Best Tradespeople, and Quality; while building relationships with Owners, Contractors, Architects, Engineers, and other Subcontractors. We have a strong people-first culture, a record-setting safety record, and we leverage technology to enhance the effectiveness of project delivery.

 

Who You’ll Work With

Department/ Key Players

About the Position

The Service Manager works out of Stansell Electric’s Nashville office, assisting in all aspects of coordinating service calls, accounting for an inventory of service vehicles, and providing overall management and direction for multiple service calls. The Service Manager must show (insert mandatory skills as it pertains to the position; I.E; Accounting skills, customer service skills, excel literacy, etc.) commensurate to the satisfactory completion of position’s primary duties and responsibilities. Advancement opportunities are available by advancing to more senior positions or through transfer to skilled trades.

How You’ll Make a Difference

GROSS PROFIT: 

  • Evaluate planned gross profit through management of organization.  
  • Use business judgment and skills to adjust workforce and workflow to properly meet gross profit goals while assuring customer satisfaction.
  • Understand purchase requirements. 

TIME MANAGEMENT/PLANNING: 

  • Establish guidelines to determine crew size and monitor the same. 
  • Assure proper staffing, training, tools, test equipment, systems and procedures are in place to allow staff to complete all work in a cost effective and high quality manner. 
  • Co-ordinates all work through staff.
  • Plan project work to assure field personnel, material and equipment are on the job at the right time.
  • Monitor project schedules to assure timely completion of work.
  • Train, direct, and evaluate staff in the proper, accurate and timely completion of all paperwork. Review results and take corrective action to assure accuracy and time lines. Assure compliance with company standards. Report progress and estimate deviations, and customer complaints in writing.

ANNUAL PLANNING AND REVIEW: 

  • Review historical data and current conditions. 
  • Forecast work force, manpower (by type), organizational changes, vehicle requirements and actual gross profit levels.

MANAGEMENT: 

  • Delegate, organize work of others by job description and procedures; get staff to agree on objectives.
  • Effectively audit performance of staff and follow up accordingly. 
  • Recommend appropriate personnel actions.
  • Maintain a high level of productivity for all teams
  • Prepare teams under your control for possible emergencies and any unforeseen problems that may arise

SALES PARTICIPATION: 

  • Understand the relationship between performance, customer satisfaction and new business.
  • Understand sales objectives. 
  • Support sales force on calls as required. 
  • Acquire and maintain knowledge of pricing policies and procedures.

CODES, STANDARDS AND SYSTEM REQUIREMENTS: 

  • Understand electrical and security systems and appropriate codes and industry standards. 
  • Assure permits are secured where applicable. 
  • Instruct and direct staff to provide design assistance to sales force as requested.

SYSTEMS AND PROGRAMS: 

  • Regularly review operating policies, procedures and methods. 
  • Measure effectiveness of existing programs, identify problems or weaknesses, and recommend new methods or corrective action. 
  • Establish policies and procedures necessary for smooth and timely internal administration of the department.

 

Smarts, Skills. And Physical Requirements

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
  • Ability to work independently and in a fast-paced environment.
  • Ability to anticipate work needs and interact professionally with customers. 
  • Excellent organizational skills and attention to detail.
  • Prolonged periods sitting at a desk and working on a computer.
  • Possession of good hearing and vision, normal or corrected.

 

Education

  • Bachelor’s degree in business administration or related job experience.

Experience 

Minimum 5 Years of relevant work experience required.

Additional Information

Pay based on qualifications and current market

  • Health insurance
  • Dental insurance
  • Flexible Spending Account and Health Savings Account options
  • Short Term and Long-Term Disability insurance provided
  • 401k with Generous Match
  • Bonus eligibility

 

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