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Billing and Collections Specialist

Nashville

Billing and Collections Specialist

NASHVILLE, TN

FULL TIME

 

About Us

Since 1940, Stansell Electric Company, Inc. has been a leading provider of quality electrical contracting and related services. Today, Stansell Electric continues as a family-owned company with second and third generations carrying the legacy. The core values of the company: Quality, Customer Satisfaction, Enjoyment, Care for Employees, Honesty, and Investing in Resources; are the ultimate legacy established over 80 years ago and carried on by the amazing team today.

 

How Stansell Makes a Difference

 

By Growing our People, Serving our Customers, and Building our Communities, we stand out as the leading multi-disciplined electrical contractor and systems integrator in the Southeast. Stansell Electric provides turnkey solutions in the Transportation (Lighting, Signalization, ITS, Navigation), Industrial (Water, Wastewater, Manufacturing/Warehouse, Power), Commercial (High-rise, High-end complexes), and Infrastructure (Duct bank, Substation) markets.

 

We take pride in our unwavering commitment to Injury Free, Best Tradespeople, and Quality; while building relationships with Owners, Contractors, Architects, Engineers, and other Subcontractors. We have a strong people-first culture, a record-setting safety record, and we leverage technology to enhance the effectiveness of project delivery.

Overview

We are seeking a detail-oriented and customer-focused Billing and Collections Specialist to help drive accurate billing, timely collections, and a high-quality customer experience. This role is responsible for managing customer accounts, resolving billing and payment issues, and collaborating cross-functionally to support financial integrity while maintaining strong client partnerships.

Key Responsibilities

· Manage assigned customer accounts and monitor aging balances to ensure timely payment.

· Proactively follow up on outstanding invoices via phone, email, and written correspondence.

· Research and resolve billing discrepancies, disputes, and payment issues in a timely and professional manner.

· Escalate high-risk or delinquent accounts as needed and recommend next steps, including payment plans or account holds.

· Maintain accurate, organized, and audit-ready account records, notes, and supporting documentation.

· Track collection activity and document follow-up efforts in accordance with company policies.

· Collaborate with internal teams (Billing, Project Management, and Accounting) to validate billing information and support issue resolution.

· Respond promptly to customer inquiries regarding invoices, balances, payment status, and account history.

· Provide customers with statements, payment confirmations, and required documentation as needed.

· Identify trends, aging risks, or recurring issues within assigned accounts and recommend process improvements.

· Ensure collections activities comply with company standards and contractual terms.

 

Core Competencies

· Strong verbal and written communication skills to professionally engage with customers, internal teams, and leadership regarding billing and payment issues.

· Excellent organization and time-management skills, with the ability to manage multiple accounts, follow-ups, and competing priorities.

· Ability to take ownership of assigned accounts, providing clear guidance to customers and escalating issues appropriately to support timely resolution.

· Proven ability to work under pressure while maintaining accuracy, professionalism, and attention to detail during high-volume or high-risk collection periods.

· Team-oriented, dependable problem solver who actively contributes to smooth AR operations and continuous process improvement.

Qualifications and Education

· 1–2 years of experience in collections, accounts receivable, or a related financial, clerical, or customer service role.

· Education: Associates degree or work-related experience.

· High attention to detail and strong problem-solving skills.

· Ability to prioritize tasks and meet deadlines in a fast-paced environment.

· Proficiency in Microsoft Outlook, Word, and Excel.

 

 

Additional Information

Pay based on qualifications and current market

  • Health insurance
  • Dental insurance
  • Flexible Spending Account and Health Savings Account options
  • Short Term and Long-Term Disability insurance provided
  • 401k with Generous Match
  • Bonus eligibility

 

Equal Opportunity Employer

As a Federal Contractor, it is the policy of Stansell Electric Company to assure that applicants are employed, and that applicants are treated during employment, without regard to their race, religion, color, sex, sexual orientation, gender identity, national origin, age or disability. 

 

An Equal Opportunity Employer / Minorities & Females encouraged to apply.

TN Drug Free Workplace conducting pre-employment, post-accident and random drug screening.

 

 

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