Account Coordinator - Retail (Remote)

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. 

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.  

your impact @ starface

Starface is seeking a curious, positive, and detail-oriented Account Coordinator to join our team. In this role, you’ll report directly to our Senior Account Manager and serve as a shared resource for the Retail Sales team. You’ll work directly with our brokers, building strong relationships, while also supporting tool, process, and project management to ensure that our Retail Sales team stays on track to meet our growth goals.

The right person for this role is someone who has experience within the mass and/or drug retail space, is positive and solution-oriented, organized and detailed, and can work independently but also brings a collaborative spirit to any challenge. 

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are a proactive communicator and the idea of pivoting with urgency in a fast-paced, growth environment sounds right up your alley, you may be exactly who we’re talking to, so please keep reading!

we’ll count on you to

• Develop a strong understanding of our retail partner landscape, products and roadmaps in order to support our Account Managers.
• Build and deepen relationships with our key accounts by working closely with brokers externally as well as cross functional teams internally 
• Be the face of Starface with our key broker accounts, while maintaining close, proactive communication with our Account Management team
• Maintain and organize all retail tools and record-keeping, including calendars, files, sales tracking reports, and any other relevant materials
• Support preparation for line reviews, including creating and organizing meeting and presentation materials, and any other related tasks as needed
• Partner cross-functionally with our Creative, Brand, Growth Marketing, and Operations teams to provide feedback in further developing effective internal processes and seamless experiences for our existing, new, and future retail partners
• Participate in broker/buyer calls; execute the briefing process for all retail-related creative needs, supporting retail marketing, creative, and other cross-functional teams as needed
• Support Operations team in setting up all new vendor accounts: complete new Item/Vendor Set-Up forms (e.g. New SKUs, UPCs, WERCs)
• Submit all relevant paperwork to onboard retailer accounts and 3rd party partners (e.g. fixture companies and field execution)

this role is for you if

• You have at least 2+ years of experience in Account Coordination in a retail sales setting, specifically with mass and/or drug accounts (e.g. Target, Walmart, CVS, Walgreens)
• You have experience working in a fast-paced environment and have a strong sense of proactive urgency - aka, you love to get things done
• You’re positive and solution-focused - there is no challenge you’re not eager to tackle
• You are organized, meticulous, and dependable when it comes to detail - very little gets past you 
• You are an effective and clear communicator - both written and verbal
• You are deeply curious about the world around you and are hungry to learn and grow in your role and in your career
• You are able to work independently, but also thrive in a collaborative atmosphere and are eager to engage with colleagues across several teams

salary & benefits

• The compensation range for this role is a $60,000-$70,000 base depending on level of experience, as well as bonus eligibility and company stock options.
• Additional benefits include:
• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks paid parental leave 
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend  
• Fully remote work environment 
• ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.