Back to jobs
New

Manager, Operations & Logistics

Remote

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. 

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.  

your impact @ Starface

Starface is seeking a Manager of Operations & Logistics to support the execution of our Logistics and Operations strategy and ensure the various operations systems are optimized to support the department activity. In this role, you’ll report directly to our Sr. Director of Operations, Logistics, & Systems. You will be responsible for the movement of our products from manufacturers to third party warehouses/distribution centers to customers while maintaining system integration integrity, optimizing order fulfillment in the ecommerce, marketplace, and business-to-business channels, identifying and driving cost saving opportunities, and ensuring service level agreements are achieved. You’ll also oversee transportation along the Starface supply chain nodes, manage transportation and fulfillment related costs, and drive supply chain optimization.  

The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing), and can also be the face of our Operations team when working with external partners such as distribution center teams, retailers, and suppliers. 

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG space, and all of this resonates with you so far, please keep reading!

we’ll count on you to

Distribution Center Management 

  • Serve as the primary point of contact and relationship manager for our distribution center (DC) partners
  • Cultivate relationships with DC stakeholders, including preparing and conducting weekly standing meetings and other meetings as necessary 
  • Develop DC performance scorecard to monitor and manage performance
  • Ensure on-time order fulfillment for all trade partner and sales channel accounts under role scope
  • Develop and implement business review process and conduct business reviews as needed
  • Partner with Finance to ensure procedural compliance 
  • Travel to attend physical inventory counts at DCs to ensure the count is executed according to the procedure 2x per year

Operations Optimization: 

  • Develop and maintain SOPs (Standard Operating Procedures), vendor guidelines, routing guides, and all other reference/training documents
  • Support the further development of operations & logistics best practices, tools, and processes across inbound and outbound flows to optimize efficiency and department performance
  • Analyze and model scenarios to optimize our operational engine, helping to further develop, measure, and meet KPIs and goals
  • Drive continuous improvements to the 3PL warehouse fulfillment processes to decrease costs, increase fulfillment turnaround time, and ensure on time delivery in full
  • Act as logistics and operations point person for supplier and retailer onboarding activities
  • Support and/or lead department projects as needed to support business activity
  • Monitor all error reports and address any system errors and anomalies that impact daily operations; develop error resolution KPIs
  • Identify training needs within the Logistics and Operations department and create training materials to strengthen expertise across the department
  • Participate in User Acceptance Training (UAT) for systems’ updates or add-ons

Freight & Transportation Management:

  • Pull shipment data for both inbound and outbound shipments and perform complex analyses such as cost savings research, sourcing studies, and demand studies
  • Arrange domestic and international shipments of both primary components and finished goods with freight forwarders, analyzing data and implementing processes to ensure the most eco-friendly and economical movement of product
  • Create effective communication tools and/or platforms for inventory shipments status catered to various internal stakeholders and their needs
  • Serve as point of contact for daily communication with key partners (carriers, brokers, freight forwarders)
  • Select carriers and/or freight forwarders, manage relationship, measure performance with key metrics including service, cost, reliability, damages and claims
  • Manage inventory losses as a result of transportation by determining causes, filing insurance claims, and implementing appropriate changes

this role is for you if

  • You have 5+ years of experience working in supply chain, logistics, and/or operations within the CPG space across both DTC/ecommerce and brick and mortar retailers 
  • You have a thorough understanding of supply chain operational concepts around production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
  • You have demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is a plus), system error troubleshooting, and advanced Excel capabilities
  • You are data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business performance
  • You have a proven track record of successfully working within a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally, as well as balance long term business goals with short term needs
  • You are able to travel up to 20% for physical inventory, team off-sites, and special projects

salary & benefits

  • The compensation range for this role is a $90,000-$110,000 base depending on level of experience, as well as bonus eligibility and company stock options.
  • Additional benefits include:
    • Access to high-quality health care options
    • Access to a 401k with 5% employer match eligibility
    • 4 weeks of vacation plus up to 20 paid holidays
    • 12 weeks fully paid parental leave 
    • + 5 days of pet-ernity leave for pet adoption
    • Home office & internet supplement stipend  
    • Fully remote work environment 
    • ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Starface World’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.