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Influencer Coordinator

Remote

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. 

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.  

your impact @ starface

Starface is seeking an enthusiastic and organized Influencer Coordinator to help nurture and continue to grow our amazing influencer community and support our seeding and sampling needs. In this role, you’ll report directly to our Manager of Creator Partnerships & Community. You’ll build strong relationships with influencers, and support impactful campaigns as well as internal and external sample and seeding requests, and ensure that our influencer community thrives while working collaboratively across our business. 

This person will be on the front lines for our brand both internally and externally, so we are looking for someone social media savvy, and an extremely strong communicator with a deep pulse on the social landscape.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you’re a self-starter with unparalleled attention to detail, and everything you’ve read so far sounds like you, please keep reading!

we’ll count on you to

  • Execute 40+ sample requests per month, including social/PR seeding, retailer/buyer samples, development samples, and employee sample requests via NetSuite
  • Coordinate with our Operations to place larger seeding requests 
  • Facilitate VIP send outs and seeding requests from VIPs, celebs, influencers, loyal community members, and other key stakeholders
  • Manage our influencer community via Tribe by uploading new members, creating campaigns, capturing bios, and keeping everything updated and organized
  • Create and manage launch/campaign lists for each launch, reaching out to up to 1,500 influencers monthly; pull and share metrics for each campaign 
  • Collect and organize addresses, ensuring timely follow-ups and sharing organized lists with external vendors for shipment
  • Stay up to date with current events and trends to identify fresh seeding opportunities
  • Collaborate cross-functionally with Marketing and Operations to seed high-touch orders
  • Partner with external PR agencies to coordinate VIP and creative partner shipments (with your manager’s approval)
  • Manage community gifting restocks 
  • Draft launch outreach DMs and collaborate with our Copy team for approval
  • Support community management efforts as needed: respond to tagged posts, including influencer and story mentions, sharing notable user-generated content (UGC) with the Social team for reposting
  • Monitor our influencer/VIP/creator DMs, responding to message requests and inquiries in a timely manner & escalate as appropriate
  • Maintain ongoing communication with influencers and VIPs via DMs, ensuring they feel connected and appreciated
  • Flag and troubleshoot any shipment or customs issues

this role is for you if

  • You have at least 1+ year of experience with a brand and/or agency in an influencer-facing role, and a successful track record managing DMs within Instagram and ideally other platforms
  • You are an exceptional communicator, and are adept at tailoring your communication to your audience
  • You’re a strong project manager with impeccable attention to detail, and have a knack for staying organized in a fast-paced, constantly changing environment 
  • You have the ability to work autonomously in a fully remote work environment, and are resourceful and scrappy; in other words, if you don’t know the answer, you’re the kind of person who will figure it out 
  • You have a strong pulse on social and pop culture trends, with a creative mindset and can help identify up and coming influencers who will align well with our brand
  • You have a creative mind and are adept at storytelling, engagement, and fostering community - and you’re super passionate about building community!
  • Experience with Tribe (or similar), Excel, and/or Netsuite is a huge plus

salary & benefits

  • The compensation range for this role is a $60,000-$70,000 base depending on level of experience, as well as bonus eligibility.
  • Additional benefits include:
    • Access to high-quality health care options
    • Access to a 401k with 5% employer match eligibility
    • 4 weeks of vacation plus up to 20 paid holidays
    • 12 weeks fully paid parental leave 
    • 5 days of pet-ernity leave for pet adoption
    • Home office & internet supplement stipend  
    • Annual learning & development stipend
    • Flexible Fridays, and Summer Fridays
    • Fully remote work environment 
    • ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

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