Director, Logistics & Operations

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. 

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.  

your impact @ starface

Starface is seeking a Director of Logistics & Operations to support the execution of our Operations strategy including transportation management oversight and execution, order fulfillment, and 3rd party DC relationship management for multi-region operations. You will be accountable to define the strategy for these critical aspects of Starface’s operation while acting as a working manager to route and fulfill all trade partner orders. You will also manage 3rd party Distribution Center (DC) relationships, ensure physical and systematic inventory integrity, and oversee at least one direct report who manages inbound transportation. Success in this role will come through the creation and implementation of strong foundational processes that support performance excellence and scale in multiple areas. 

The right person for this role is adept at working cross-functionally with internal stakeholders (finance, retail, marketing, planning, etc), and can effectively represent our Operations team in a professional manner with external partners including 3PL distribution center teams, retailers, distributors, freight forwarders, carriers, brokers, and suppliers. This person will also be comfortable managing a high level of complexity in a fast paced environment and effective at flexing between a hands-on executional approach and a strategic lens.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG space, and all of this resonates with you so far, please keep reading!

we’ll count on you to…

Fulfill Orders and Optimize the Order Fulfillment Process

• Ensure on-time, in-full order fulfillment (>97.5%) for all trade partners (ecomm, marketplace, and B2B retail), both overseeing strategy and executing tactically on transportation and order fulfillment needs
• Develop and maintain routing guides for new and existing retail partners including an annual review of all routing documents with DC partners
• Manage system transactions to ensure seamless order processing and partner with Ops Systems & Strategy team to optimize/automate order fulfillment processes to increase efficiency 
• Track chargebacks and manage the claims process across all trade partners; partner with the Operations Systems & Strategy team to create tools that automate charge tracking by retail partner; analyze chargebacks and publish monthly summary including claim submission and monthly claims recapture
• Actively work with DC partners to reduce chargebacks and fees related to order fulfillment 
• Act as logistics and operations point person for supplier and retailer onboarding activities pertaining to routing guides, order requirements, contract review, and trade partner specifics 
• Partner with Operations Systems & Strategy team to optimize any EDI inefficiencies impacting OTIF execution

Oversee Inbound & Outbound Transportation

• Manage one direct report responsible for inbound and outbound freight and transportation flows
• Coordinate all prepaid freight routing to ensure on-time delivery, clear tracking, and communication with relevant stakeholders
• Ensure there is a clear roadmap in place to minimize cost and drive year over year savings
• Arrange domestic and international shipments of both primary components and finished goods with freight forwarders, analyzing data and implementing processes to ensure the most eco-friendly and economical movement of product
• Partner with direct report to select carriers and/or freight forwarders who are most adept at delivering service, cost, reliability, damage mitigation, and claim avoidance
• Communicate freight disruptions or transportation risks to the organization in a timely manner along with risk mitigation actions as needed
• Implement KPIs to track and monitor performance and continue to elevate performance in this area
• Coach and develop the direct report to ensure ongoing growth and development

Manage 3rd Party Distribution Centers (3PLs)

• Serve as the primary point of contact and business relationship manager for 3PL DC partners
• Foster strong DC relationships through weekly executional meetings, biannual business reviews, and on-site visits as needed
• Collaborate with the Operations Systems & Strategy team to establish DC performance scorecards and SLAs; conduct monthly reviews and implement improvement plans to address gaps
• Implement continuous improvement initiatives to decrease cost and optimize service, inventory, and fulfillment KPIs
• Evaluate the 3PL distribution footprint and make recommendations to optimize as the business evolves
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, fulfillment, and transportation costs

Ensure Inventory Accuracy (Physical & Systematic)

• Conduct monthly inventory reconciliations of system stock at 3PL DCs and internal ERP System; partner with finance team to complete monthly reconciliations by monthly deadline
• Coordinate execution of inventory destructions and/or recycling as requested by S&OP team following monthly Health of Inventory (HOI) analysis
• Coordinate with Quality team to disposition blocked or rejected inventory
• Manage blocked or hold codes with the DC team to ensure they are current and that inventory is evaluated regularly
• Establish and deploy a monthly cycle count process and other inventory best practices with each DC to validate consistency of physical and systematic inventory levels
• Lead annual (or 2x annual) physical inventory counts at all DCs including on-site oversight of the PI execution at all DCs in compliance with the PI Procedure
• Ensure a strong working knowledge of all DC inventory systems including but not limited to DCL eFactory, RJW EDGE, and VDepot Inventory platform

Drive Continuous Improvement & Develop Team

• Coach and support team members in their learning and development goals, ensuring both individual growth and broader departmental success
• Identify skills gaps within the Logistics and Operations department and partner with Operations Systems & Strategy Team to build training materials that strengthen tea-wide expertise 
• Ensure training duplicity within the department to ensure business continuity for order fulfillment, transportation management, chargeback claims processing, inventory practices, and DC relationship management
• Support and/or lead department projects as needed 
• Identify and execute cost-saving initiatives
• Participate in User Acceptance Training (UAT) for systems’ updates or add-ons
• Monitor all error reports and address any system errors,anomalies, and other losses that impact daily operations

this role is for you if

• You have 8+ years of experience working in logistics and/or operations within the CPG space across both DTC/ecommerce and B2B partners
• You have experience managing and developing teams (at least 1-2 direct reports) and setting strategy for a department
• You have a proven track record managing 3PL distribution centers, inventory best practices, and transportation flows
• You have extensive hands-on order fulfillment experience with big box B2B retailers (such as Target, Walmart, Ulta) and ecomm order fulfillment 
• You have a thorough understanding of supply chain operational concepts related to production planning, purchasing, inventory control, freight logistics, 3PL warehouse operations, and shipping/receiving
• You have demonstrable knowledge of warehouse management systems, ERP systems (NetSuite experience is ideal), system error troubleshooting, and advanced Excel capabilities
• You are data-driven with strong quantitative skills and ability to evaluate financial and business indicators and translate data into actionable steps to drive business decisions
• You are able to work independently and own all aspects of your business and can share examples of how you’ve identified and solved crucial problems, taking action quickly
• You have experience and training on best-in-class, established best practices, and ideally have successfully implemented those practices into a start-up environment, balancing long term business goals with short term needs
• You have the ability to work with a fast-paced, ever-changing, collaborative, start-up environment both independently and cross-functionally while balancing long term business goals with short term need
• You are able to travel up to 20% for physical inventory, team offsites, and special projects
• You are able to work over holidays on a part time basis to ensure all orders are fulfilled on-time in full during any company closures as needed

salary & benefits

• The compensation range for this role is a $140,000-$170,000 base depending on level of experience, as well as bonus eligibility.
• Additional benefits include:
• Access to high-quality health care options
• Access to a 401k with 5% employer match eligibility
• 4 weeks of vacation plus up to 20 paid holidays
• 12 weeks fully paid parental leave 
• + 5 days of pet-ernity leave for pet adoption
• Home office & internet supplement stipend  
• Fully remote work environment 
• ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.