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Freelance Community Coordinator (weekends)

Remote

WE ARE STARFACE

Starface World is reinventing the way we care for acne-prone skin as the first complexion brand to combine efficacy and optimism. We take skincare concerns that were once thought of as flaws and translate them into an opportunity for expression.

Starface World is a positively uplifting place where everyone is safe & accepted exactly as they are. We support causes and do our own work in the world to help build a better, more supportive universe. The same thinking applies to the way we care for skin: we don’t identify flaws or imperfections, we just nurture what’s there—it’s perfect because it’s all just skin. 

Our team is a small (but growing) group of committed individuals who are passionate, empathetic, creative, and eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.  

your impact @ starface

Starface is seeking a Part Time Freelance Social Media Coordinator to support our Instagram and TikTok communities. In this role, you will support and engage with user generated content (UGC), serving as the voice of our brand. 

The right person for this role is a reliable, motivated college student or recent grad with low ego and high emotional intelligence who is super social media savvy, has strong relationship building and customer service instincts, and knows and loves our brand vibe.

At Starface, we’re caring, joyful, bold, and resilient. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If what you’ve read so far sounds like you, and you’re available to work up to 20 hours per week (2 hours per day on weekdays, up to 10 hours over the weekend), we’re probably talking to you, so please keep reading!

This role is a 3 month contract with the possibility of an extension. 

we’ll count on you to

On weekdays, we’ll rely on you to: 

  • Be available up to 2 hours per day for Slacks, calls, and checkins
  • Monitor and respond to all Instagram DMs 
  • Monitor all Instagram and TikTok comments, flagging any concerns to the social team
  • Monitor Instagram tagged posts - hiding spam content, flagging any vip mentions 
  • Check in (via Slack) the days before and after coverage (typically Friday and Monday mornings) 
  • Support influencer launch seeding if needed

On Saturdays, Sundays, and holidays, we’ll count on you to: 

  • Work up to 5 hours per day to monitor, repost, and flag UGC and community engagement during our “off” hours
  • Upload and post pre-approved static images, reels, copy, and similar to Instagram and TikTok
  • Repost select UGC to Instagram stories
  • Monitor and comment on Instagram tagged posts - hiding spam content, flagging any vip mentions, and more as needed
  • Provide recaps for the Starface social team to review on Monday 

this role is for you if

  • You have 3+ years of active experience with social media, and consider yourself super Instagram and TikTok-savvy
  • You have a strong understanding of the Starface brand and voice, and can represent us well
  • You are highly organized with impeccable attention detail & pride yourself on getting every little thing (and the big things) just right
  • You have a customer/community-first mentality and a strong sense of urgency when it comes to community engagement
  • You have strong problem solving skills - you think fast on your feet and can be scrappy, creative, and pivot when things don’t go as planned
  • You have strong written communication skills
  • You are available to work 2 hours per day on weekdays, and up to 10 hours on weekends
  • Experience in customer service, retail, or hospitality is a plus!

salary & location details

  • This role is part time, with expectations of working 20 hours per week (up to 10 hours on weekdays + up to 10 hours on weekends)
  • This is a fully remote, freelance role; strong preference for someone in the NYC area.
  • The compensation for this role is $25/hour.

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

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