Back to jobs
New

Senior Logistics & Operations Associate

Remote

WE ARE STARFACE

Since launching in 2019, Starface has turned the historically negative experience of having acne into a more joyful, relatable one with a category of its own: expressive and effective products that make people feel good. With a full suite of hydrocolloid pimple patches in bright colors and a roster of limited-edition collaborations— from fan-favorite characters like Hello Kitty and Snoopy to fashion brands like Marc Jacob’s Heaven—it’s easy to see why Starface users say they look forward to getting breakouts. Featuring award-winning formulas and ultra-cute packaging, Starface products are designed to make you smile every time you use them.

your impact @ starface

Starface is seeking a Senior Logistics & Operations Associate to support the day-to-day execution of our logistics and operations function. In this role, you'll report directly to our Director of Operations & Logistics. You'll own key operational workstreams across outbound logistics, retailer fulfillment, and distribution center management, helping ensure products move efficiently from our third-party warehouses to customers and retail partners.

The right person for this role is hands-on, proactive, naturally curious, and comfortable taking ownership. They enjoy solving operational challenges, digging into root causes, building strong relationships with internal and external partners, and continuously improving the way work gets done.

At Starface, we find fun, lead with care, aim high, stay curious, and move forward. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG industry, and all of this resonates with you so far, please keep reading!

we’ll count on you to

Distribution Center & Retail Operations

  • Serve as the primary point of contact for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers)
  • Ensure on-time order fulfillment across assigned retail partners and sales channels, delivering best-in-class service
  • Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
  • Travel to attend physical inventory counts at distribution centers approximately two times per year

Operations & Process Execution

  • Help maintain and further SOPs, vendor guidelines, routing guides, and other operational documentation
  • Support the continued development of operational best practices, tools, and processes across outbound logistics
  • Analyze operational data to identify trends, measure performance, and support key operational KPIs, including retailer chargebacks and claims management
  • Support continuous improvements to 3PL warehouse fulfillment processes to improve efficiency, reduce costs, and increase on-time delivery
  • Partner  cross-functionally to improve operational processes and business performance
  • Participate in User Acceptance Testing (UAT) for system updates and enhancements
  • Develop an understanding of inbound logistics and provide backup support as needed
  • Manage retailer chargebacks by reviewing dispute claims, identifying root causes, coordinating with internal teams to resolve discrepancies, and helping prevent recurring issues
  • Analyze shipping records and transaction data to validate claims and identify opportunities for process improvement
  • Maintain documentation that supports operational consistency and strengthens retailer and vendor relationships

this role is for you if

  • You have 4+ years of experience working in supply chain, logistics, operations, or fulfillment within the CPG industry across ecommerce and/or brick-and-mortar retail
  • You have hands-on experience working with 3PL warehouses, distribution centers, and B2B order management
  • You have a strong understanding of supply chain operations, including inventory management, warehouse operations, freight logistics, and retailer order fulfillment
  • You have experience working with ERP systems (NetSuite is a plus), warehouse management systems, and advanced Excel
  • You're data-driven and comfortable analyzing operational metrics to identify trends, solve problems, and improve processes
  • You take ownership of your work, follow through on action items, and can independently manage priorities in a fast-paced, fully remote environment
  • You enjoy digging into operational issues, identifying root causes, and implementing practical solutions to prevent them from happening again
  • You communicate effectively across teams and build strong working relationships with internal stakeholders, retailers, warehouses, and external partners
  • You have experience working in a fast-paced, collaborative environment where priorities can shift quickly and you're comfortable adapting as the business evolves
  • You're excited by the opportunity to grow your career in operations while taking on increasing ownership and responsibility
  • You're able to travel up to 20% for physical inventory counts, team offsites, and special projects

salary & benefits

  • The compensation range for this role is a $75,000-90,000 base depending on level of experience, as well as bonus eligibility.
  • Additional benefits include:
    • Access to high-quality health care options
    • Access to a 401k with 5% employer match eligibility
    • 4 weeks of vacation plus up to 20 paid holidays
    • 12 weeks fully paid parental leave 
    • 5 days of pet-ernity leave for pet adoption
    • Home office & internet supplement stipend  
    • Annual learning & development stipend
    • Flexible Fridays, and Summer Fridays
    • Fully remote work environment 
    • ...and much, much more!

Starface is an Equal Opportunity Employer where the spirit of inclusion feeds into everything that we do.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  We believe that opportunity, access, resources and rewards should be available to and for the benefit of all.  Starface is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Starface World’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.