Sales & Implementation Engineer

Starmind is revolutionising how enterprises in the DACH region manage and leverage their most valuable resource: organisational knowledge. Our AI-driven platform bridges the gap between questions and expertise, significantly reducing the time teams spend searching for answers and enhancing productivity. As the Sales & Implementation Engineer, you’ll be the technical expert responsible for ensuring our customers implement and integrate our platform effectively, securely, and with long-term value in mind. Sitting at the intersection of solution architecture, advanced support (second and third line support), and technical operations, this role is critical to our customers success.

You will work closely with the Customer Success Director (strategic lead) and Customer Success Manager (operational owner), taking over once success criteria are defined. You’ll design and drive technical rollouts, including SSO and API integrations, data pipelines, and custom connectors. This includes gathering technical requirements, validating feasibility, working with our developers and third-party partners, and resolving complex implementation issues.

This role is ideal for someone who thrives in greenfield environments: our technical documentation, rollout processes, and integration templates are currently limited. You’ll help define what “great” looks like, build scalable frameworks, and act as the technical backbone of the post-sales process. While the role has no direct reports today, you’ll help define the future shape of this function.

Core Responsibilities

Technical Implementation & Integration

• Own the full technical implementation process: discovery, design, configuration, testing, and support
• Define and document technical rollout plans tailored to each customer
• Lead and validate technical decisions with internal stakeholders and customer teams

Technical Discovery & Solution Architecture

• Lead technical discovery sessions in pre- and post-sales engagements
• Analyse customer infrastructure, data flows, and integration requirements
• Propose scalable and secure technical solutions

Rollout Execution & Escalation Support

• Serve as the main technical point of contact during onboarding and rollout
• Perform root cause analysis and resolve second-line support issues, including bugs, integration failures, and performance issues
• Escalate and collaborate with Engineering and Product on Level 3 issues
• Train and enable our Go-to-Market team on basic technical knowledge in relation to Starminds product

Internal Process Building & Documentation

• Develop and maintain integration documentation, FAQs, and technical playbooks
• Identify and close process gaps to improve implementation efficiency and consistency
• Create demo environments and internal tooling to support rollout scenarios

Data & Reporting

• Support configuration of data pipelines and reporting setups
• Build SQL-based custom reports for customer-facing insights
• Automate and maintain reporting workflows using scripting and SQL, ensuring efficient and reliable data delivery for customer-facing reports

Collaboration Across Teams

• Work closely with:
  • Sales on understanding customers technical environments and what connectors and integrations are possible to ensure success
  • CS Directors on feasibility of technical expansion opportunities
  • CSMs to support rollout plans and handle escalated technical blockers
  • Product & Engineering to communicate technical feedback and influence roadmap priorities

Future Team Enablement

• Lay the foundation for a technical implementation function
• Help identify future needs and skillsets required for growth
• May step into people management responsibilities as the team evolves
  
  

Skills and Experience:

• 4+ years of experience working closely with customers in a technical implementation, solution engineering, or integration architect role within a B2B SaaS environment
• Proven ability to create documentation, processes, or tooling from scratch in a scale-up or startup environment
• Excellent communication skills with the ability to translate between technical and non-technical stakeholders
• Comfortable working autonomously across multiple accounts or projects
• Business-level fluency in German and English (written and verbal)
• Track record of planning and delivering technical onboarding or rollout for enterprise customers
• Strong sense of ownership and accountability for timely and high quality technical delivery
• Working understanding of security, compliance, and identity/access management in enterprise environments (e.g., SSO, provisioning, data protection)
• Exposure to training of customer success teams in order to better route and manage first line technical support queries

Required Technical Skills

• Strong understanding of API technologies (REST, OAuth2.0, JSON, Postman, API gateways)
• Expertise in scripting and programming languages such as Bash and JavaScript / TypeScript
• Knowledge of database integration and querying (primarily SQL)
• Proficiency with containerisation (Docker) and orchestration platforms (Kubernetes), including deployment, scaling, and troubleshooting of containerised services
• Experience with OS X / Unix terminal (as all our tooling is based on it)

Nice to Have (Bonus):

• Experience with infrastructure and cloud platforms (e.g., AWS, Azure, GCP)
• Exposure to working with LLMs, AI/ML tools, or modern data platforms
• Familiarity with JIRA, Postman, Git, or similar tooling
• Relevant certifications (e.g., AWS Architect, PMP, ITIL, etc.)
• Experience engaging with customer IT security teams on rollout and integration topics