Sales & Implementation Engineer

Starmind is revolutionising how enterprises in the DACH region manage and leverage their most valuable resource: organisational knowledge. Our AI-driven platform bridges the gap between questions and expertise, significantly reducing the time teams spend searching for answers and enhancing productivity. As the Sales & Implementation Engineer, you’ll be the technical expert responsible for ensuring our customers implement and integrate our platform effectively, securely, and with long-term value in mind. Sitting at the intersection of solution architecture, advanced support (second and third line support), and technical operations, this role is critical to our customers' success.

You’ll partner closely with the Customer Success Director (strategic lead) and Customer Success Manager (operational owner), stepping in once success criteria are clear. From there, you're in the driver’s seat—owning technical rollouts, integrating SSO and APIs, setting up data pipelines, and building out custom connectors. You’ll gather requirements, test feasibility, collaborate with our developers and partners, and tackle the tricky edge cases that really matter.

This role is perfect for someone who gets a buzz from building things properly from the ground up. Our technical documentation, processes, and integration templates are still maturing—so there’s plenty of room for you to define what great looks like. You’ll shape scalable approaches, create the foundations for others to build on, and become the technical backbone of how we deliver value post-sale. No direct reports (yet), but this is a path that leads to team-building if that’s where you’re headed.

What you’ll be doing

Technical discovery & solution design

• Take the lead on technical discovery calls; understand customer systems, infrastructure, and the nuances that will impact delivery

• Design secure, scalable solutions tailored to each customer

• Be the translator between business priorities and technical implementation

Implementation & integration

• Own the rollout process from start to finish: scoping, config, testing, go-live, and support

• Act as the technical lead during onboarding and beyond

• Resolve issues proactively, whether it’s a config quirk, an API hiccup, or a deeper platform behaviour

• Partner with Engineering and Product when escalation is needed

Build the engine room

• Create clear, reliable documentation and rollout materials that others can run with

• Spot inefficiencies and fix them tools, templates, whatever helps us move faster and smarter

• Train Sales and Success teams to handle the basics and know when to call you in

Data & reporting

• Set up data pipelines and reporting that surface real insights, not just noise

• Build SQL reports and lightweight automation to streamline reporting workflows

• Make sure customers are getting exactly the data they need; reliably and securely

Collaborate across the business

• Work with Sales to validate technical feasibility during pre-sales

• Support Success on rollouts, blockers, and opportunities for expansion

• Feed actionable insights to Product & Engineering based on what you see in the field

Scale what works

• Define what the technical implementation function should look like as we grow

• Shape how the team evolves and what capabilities we’ll need

• Lay the groundwork for future leadership; whether or not you want to take that path yourself

What you bring

• 4+ years of hands-on technical implementation, integration, or solution engineering in a SaaS environment

• Experience working directly with enterprise customers; solving problems, not just taking notes

• You've built frameworks, docs, or processes from scratch in a scale-up or high-growth context

• Clear communicator who can switch between technical detail and business impact without losing either

• Comfortable juggling multiple projects and knowing when to dig in vs when to delegate

• Business-level fluency in German and English

• Strong grasp of enterprise security concepts like SSO, provisioning, and data protection

• Experience supporting or enabling internal teams to handle first-line technical queries

Your toolkit

Core technical skills:

• APIs (REST, OAuth2.0, Postman, JSON)

• Scripting (Bash and JavaScript/TypeScript)

• SQL (queries, reporting, optimisation)

• Containerisation and orchestration: Docker and Kubernetes

• Confident on the command line (Unix/macOS environments)

Nice to have:

• Cloud exposure (AWS, Azure, GCP)

• Experience with AI/ML tooling or data platforms

• Familiarity with Postman, JIRA, Git, and related tools

• Certifications like AWS Architect, PMP, or ITIL

• Comfortable navigating InfoSec and IT compliance conversations

 

We're looking forward to hearing from you!

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