Senior Quality Coach

About StarRez 

StarRez is the global market leader in student housing software and residential community management.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive!

The Role 

As a Senior Quality coach, you will play a pivotal role in elevating our quality practices across Product & Technology. You will act as a strategic partner within Product & Engineering function, coaching teams in their journey to embed quality throughout the entire SDLC while fostering a culture of fast feedback & continuous improvement

 

Your experience with modern testing strategies and shift-left practices will empower every function to understand and own quality, leading to measurable improvements to the products quality and engineering delivery efficiency. 

In this role you will support multiple teams, influencing engineers to adopt scalable quality and testing practices, ensuring that testing enhances delivery rather than creating bottlenecks. While we advocate for engineers testing their own work, occasional hands-on testing maybe required.

 

At the core of this role is a strong focus on customer experience – success means we’re solving customer problems and making our platform more intuitive and effective for our customers (internal and external). 

 

 

What You Will Own 

• Drives the adoption of repeatable quality practices across the entire SDLC, ensuring that improvements are embedded across all teams for long-term impact.  

• Implements processes to ensure quality is considered up front, collaborating with Product, Design and Engineering from ideation through to delivery. 

• Leads efforts to assess and test for non-functional requirements including performance, security and accessibility into common practices. 

• Pairs with developers throughout the development process to apply a risk-based approach for testing.  

• Uses data to assess quality maturity for their cross-functional teams, working with them to implement processes to address gaps. Can then measure and show impact of changes.  

• Influences cross functional team members at the senior level to understand and adopt shift-left quality practices. 

• Drives new innovative approaches to solve human and technical quality challenges at the company level and accountable for the success of these initiatives. 

• Contributes to the growth and success of the QA team by championing quality initiatives. Creating alignment on definitions, approaches, and outcomes across all StarRez regions.  

• Uses data to identify and communicate opportunities and track impact on progress. 

 

Required Qualifications 

• 5+ years in QA role 

• Experience growing & leading other QA 

• Have a deep understanding and empathy for the end-users 

• Strong knowledge of software QA methodologies, tools and processes 

• Experience working in Agile/lean methodologies 

• Strong written and verbal communication skills 

• Meeting facilitation and organization 

• Experience with Stakeholder management 

• Experience with Change management 

 

Reasons to join our Team  

• You will be part of a vibrant and supportive culture, with weekly team lunches.    

• We are a flexible and hybrid workplace.   

• You will have access to professional development opportunities.    
  

• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.     

• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.       

 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

 

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

 

 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.