Senior Quality Coach

About StarRez 

StarRez is the global market leader in student housing software and residential community management.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive!

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem. 

The Role 

As a Senior Quality coach, you will play a pivotal role in elevating our quality practices across Product & Technology. You will act as a strategic partner within Product & Engineering function, coaching teams in their journey to embed quality throughout the entire SDLC while fostering a culture of fast feedback & continuous improvement

 

Your experience with modern testing strategies and shift-left practices will empower every function to understand and own quality, leading to measurable improvements to the products quality and engineering delivery efficiency. 

In this role you will support multiple teams, influencing engineers to adopt scalable quality and testing practices, ensuring that testing enhances delivery rather than creating bottlenecks. While we advocate for engineers testing their own work, occasional hands-on testing maybe required.

 

At the core of this role is a strong focus on customer experience – success means we’re solving customer problems and making our platform more intuitive and effective for our customers (internal and external). 

 

 

What You Will Own 

• Drives the adoption of repeatable quality practices across the entire SDLC, ensuring that improvements are embedded across all teams for long-term impact.  

• Implements processes to ensure quality is considered up front, collaborating with Product, Design and Engineering from ideation through to delivery. 

• Leads efforts to assess and test for non-functional requirements including performance, security and accessibility into common practices. 

• Pairs with developers throughout the development process to apply a risk-based approach for testing.  

• Uses data to assess quality maturity for their cross-functional teams, working with them to implement processes to address gaps. Can then measure and show impact of changes.  

• Influences cross functional team members at the senior level to understand and adopt shift-left quality practices. 

• Drives new innovative approaches to solve human and technical quality challenges at the company level and accountable for the success of these initiatives. 

• Contributes to the growth and success of the QA team by championing quality initiatives. Creating alignment on definitions, approaches, and outcomes across all StarRez regions.  

• Uses data to identify and communicate opportunities and track impact on progress. 

 

Required Qualifications 

• 5+ years in QA role 

• Experience growing & leading other QA 

• Have a deep understanding and empathy for the end-users 

• Strong knowledge of software QA methodologies, tools and processes 

• Experience working in Agile/lean methodologies 

• Strong written and verbal communication skills 

• Meeting facilitation and organization 

• Experience with Stakeholder management 

• Experience with Change management 

 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

  

Reasons to join our Team:  

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

  

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

  

  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.