Staff Platform Engineer

About StarRez 

StarRez is the global market leader in student housing software and residential community management.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive!

The Role 

We are looking for a Staff Platform Engineer with extensive Software Engineering background to join our rapidly growing global team supporting SaaS products. You are an experienced .NET Software Engineer with proven experience of designing, building and operating cloud-based SaaS products and platforms. Your passion is tackling ambiguous and complex problems and driving them to tractable technical solutions. 

 

In this role, you will apply and share your Software Engineering experience to enhance system performance and reliability, as well as building internal systems and capabilities that eliminate manual work through automation.  

 

You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform. 

 

 

What You Will Own: 

• Provide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution design 

• Translate business problems and complex requirements into simple, tractable technical solutions 

• Contribute to the preparation and execution of Product & Technology roadmaps 

• Contribute to capacity planning, demand forecasting, performance analysis and telemetry gathering to ensure our platform is always operating efficiently 

• Identify and implement solutions to improve platform reliability, including the creation of mitigation strategies and operational playbooks. 

• Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents 

• Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems 

• Participate in on-call rotations to ensure system reliability and rapid incident response. 

• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth 

• Conduct performance tests to identify and remediate bottlenecks 

• Collaborate with product engineering teams to design/build fit-for-purpose and observable software 

• Encourage innovation within the platform team, and ensure that successful ideas are propagated across the company 

 

Required Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or similar  

• Recent and proficient experience in C#/.NET development 

• Proven experience (6+ years) in a Platform Engineering or Site Reliability Engineering roles 

• Experience (2+ years) working on a SaaS platform 

• Proven track record of designing, building and operating highly-available and performant production environments, preferably using Kubernetes 

• Proficiency with one or more public cloud providers such as Azure, AWS or GCP 

• Proficiency using Infrastructure as Code (IaC) tools such as Terraform 

• Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar. 

• Ability to identify and implement effective mitigation strategies and operational playbooks. 

 

Preferred Qualifications: 

• Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus 

• Experience in database management/performance tuning, particularly MSSQL. 

• Experience working with frontend technologies (React) 

 

Reasons to join our Team  

• You will be part of a vibrant and supportive culture   

• You will have access to professional development opportunities.     

• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.     

• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.    

 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!  

 

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. 

 

 

Notice to external Recruiters and Recruitment Agencies: 

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.