Senior Systems Administrator

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRez’s core values with India’s dynamic talent ecosystem.   

About The Role 

We are seeking a motivated Senior Systems Administrator/Engineer to serve as the backbone of our global IT operations—managing, securing, and optimizing both on-premises and cloud-based systems. You'll work across platforms like Windows, Linux, M365, VMware, and more, while mentoring peers and providing hands-on support to users around the world. You’ll bring strong problem-solving skills, collaborate cross-functionally, and demonstrate technical leadership—without direct management responsibilities. You’ll handle complex technical escalations, support executive-level users, maintain and improve backend systems, and partner with the Security team on incidents and initiatives. You’ll also help shape and improve both the physical and virtual workplace environments.

Responsibilities

• Serve as the primary point of escalation for all end-user issues routed through the Workplace Technology (WPT) function—owning day-to-day support and ensuring timely resolution of problems.
• Administer and maintain core infrastructure systems (Windows Server, Linux, Active Directory, DNS/DHCP, Group Policy).
• Maintain and improve Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive, etc.).
• Manage and support our identity provider platform (Okta), including SSO, MFA, user lifecycle, and app integrations.
• Oversee and support virtualization environments (VMware and HyperV).
• Implement and maintain security and compliance controls across systems and devices.
• Provide tier 3 support and act as an escalation point for global IT issues.
• Drive automation and scripting initiatives to streamline repetitive administrative tasks.
• Participate in system upgrades, patching cycles, and disaster recovery planning.
• Collaborate with peers across global regions to implement best practices.
• Mentor IT support staff and contribute to knowledge sharing within the team.
• Monitor infrastructure performance and usage to proactively address issues.
• Assist in onboarding/offboarding, user lifecycle management, and access controls.
• Support cross-functional initiatives with People & Culture, InfoSec, and Workplace teams.
  
  

Required Qualifications 

• 5+ years of experience in systems administration in a mixed OS environment.
• Deep hands-on experience with:
  o Windows Server, Active Directory, and Group Policy.
  o Microsoft 365 & Azure AD administration.
  o Linux administration (Ubuntu, CentOS, etc.).
  o VMware virtualization and storage fundamentals.
  o Okta administration (user provisioning, SSO, MFA policies, application integrations).
  o Core networking concepts and technologies including firewalls, VPNs, switches, VLANs, DNS, and DHCP.
• Proven track record in scripting/automation (PowerShell, Bash, Python).
• Experience supporting global end users and resolving a wide range of workplace technology issues across devices, systems, and applications.
• Strong troubleshooting, communication, and documentation skills.
• Ability to operate independently while collaborating with a distributed team.

 

Preferred Qualifications 

• Experience with Intune and JAMF for endpoint management.
• Relevant certifications (e.g., Microsoft Certified: Windows Server/Azure Administrator, JAMF 200+, CompTIA Security+, VMware VCP, Okta Certified Administrator).
• Experience with monitoring tools, system logging, and audit preparation

  

Reasons to join our Team:  

StarRez is not just a workplace—it’s a place to belong, build, and grow.   

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.   

• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.   

• Long-Term Vision: We’re not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.   

• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.   

• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.   

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.   

  

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

  

  

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.