Back to jobs
New

[INTERNAL CANDIDATES ONLY] Team Lead, Professional Services

UK - Remote

About StarRez


StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role 

Wea are seeking a Team Lead to join our Professional Services team here at StarRez. As a team lead, you are responsible for supporting the successful delivery of Professional Services projects across the EMEA region. This role provides day-to-day supervision, leadership, and guidance for Professional Services delivery team members, including Project Managers, while supporting a low volume of projects during peak periods.

You will partner closely with the Sr. Manager – EMEA to ensure consistent delivery standards, regional alignment, and strong team performance. This role includes people management responsibilities focused on coaching, performance support, and day-to-day oversight of delivery team members.

 

Role Specifics 

  • Work Location: Remote (UK) 
  • Travel: 5% (The percentage of travel is an estimation and may vary depending on business need.)
  • Reporting Structure: This role reports to the Senior Manager, Professional Services. 

 

Application Deadline: This role will accept applications until January 30, 2025 unless otherwise posted.

 

 
What You Will Own 

Project Delivery and Execution

  • Act as a senior delivery resource, supporting a limited number of projects during peak demand or to mitigate delivery risk.
  • Provide support on complex or high-risk engagements as required to ensure successful outcomes.
  • Ensure delivery work aligns with StarRez implementation methodology, quality standards, and regional expectations.
  • Provide escalation support for delivery challenges, risks, or client concerns within the EMEA portfolio.
  • Maintain visibility of project health, timelines, risks, and delivery outcomes across supervised team members.

People Management and Supervision of Delivery Team Members

  • Provide day-to-day people management, supervision, and functional leadership to Professional Services delivery team members in EMEA, including Project Managers.
  • Conduct regular one-to-one meetings focused on delivery performance, development, and wellbeing.
  • Support goal setting, ongoing feedback, and performance conversations in partnership with the Sr. Manager – EMEA.
  • Identify development needs and support skill growth through coaching and on-the-job guidance.
  • Support onboarding and ramp up of new delivery team members in the region.
  • Monitor performance, capacity, and engagement, escalating concerns or risks as appropriate.

Regional and Cross-Functional Collaboration

  • Partner with the Sr. Manager – EMEA to align delivery execution with regional priorities, resourcing needs, and capacity.
  • Support coordination across time zones, languages, and cultural considerations common to EMEA delivery.
  • Collaborate with Sales, Support, and other internal teams to ensure smooth handovers and aligned delivery execution.
  • Assist with supporting the services scoping process by providing delivery input and validation to help ensure adequate scope is included in delivery contracts.
  • Contribute to regional process improvements and delivery best practices.

Operational and Team Contribution

  • Monitor workload balance and delivery capacity across the team and raise risks early.
  • Share delivery insights, trends, and regional risks with the Sr. Manager – EMEA.
  • Model StarRez values and high standards of delivery in all client and internal interactions.
  • Participate in internal initiatives, programmes, or projects as assigned.

 Required Qualifications 

  • Strong experience delivering software or SaaS implementations in a Professional Services environment.
  • Prior experience leading or managing delivery-focused team members.
  • Solid understanding of project management fundamentals and delivery methodologies.
  • Ability to balance people leadership responsibilities with limited hands-on delivery.
  • Experience working across time zones and supporting regionally distributed teams.

Preferred Qualifications 

  • Experience delivering projects within the EMEA region.
  • Familiarity with higher education or housing technology environments.
  • Experience supporting multi-country or multi-language client engagements.

 Reasons to join our Team:  

  • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years  
  • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.  
  • A supportive team environment with emphasis on learning and development opportunities  
  • Our Promise: You will learn, grow, and be appreciated for your impact and contributions.  
  • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.  

 

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you!    

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.  

 

Notice to external Recruiters and Recruitment Agencies:  

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. 

StarRez is an equal opportunity employer.

Create a Job Alert

Interested in building your career at StarRez? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in StarRez’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.