Senior Technical Writer (Docs)

At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics. 

Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.

About the Role

We are looking for an experienced Technical Writer with a strong background in Cloud and SAAS product documentation. The ideal candidate would have (mandatory) 7+ years of experience, great writing skills, extensive documentation experience (preferably) in Cloud and Networking technologies, is code literate (Python, C++, or Java), and is comfortable with developer documentation.

Essential Responsibilities

* Exhibits proficiency in writing technical documents, user instructions, and API writing

* Produce high-quality documentation

* Collaborate directly with product managers, developers, and UX/UI designers to gather necessary information and ensure the accuracy of the content

* Write easy-to-understand user interface text, online help and developer guides

* Create tutorials to help end-users use a variety of applications

* Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

* Create and maintain the information architecture

* Review and edit documentation produced by the team to ensure consistency in tone, style, and quality

* Ensure that all documentation is up-to-date, accurate, and relevant

* Gather and analyze feedback from users and internal stakeholders to continuously improve documentation quality

* Work closely with cross-functional teams, including Engineering, Product, Support, and Marketing to ensure alignment in documentation efforts

* Identify opportunities to improve documentation processes, tools, and workflows for increased efficiency and quality

Education

* Any Bachelor Degree (Computer Science, Engineering or equivalent preferred)

Experience

* 8 to 15+ years’ experience in a related role

* Proven working experience in UX writing for SAAS product companies.

* Experience in creating and managing API documentation.

Knowledge, Ability & Skills

* Excellent writing, editing, and communication skills

* Ability to deliver high-quality documentation, paying attention to detail for a global audience

* Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

* Ability to quickly synthesize new technology and present it in a concise, meaningful manner

* Adaptable and self-motivated

* Good organizational and time-management skills

* Ability to effectively multitask and work well under pressure

If interested, please DM your resume. For your resume to be considered, make sure that your resume adheres to technical writing standards and does not have any typos. You will work closely with cross-functional teams to ensure that our documentation is clear, comprehensive, and user-friendly.

About StarTree:  

StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.

StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!