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Director of Operations, Ohio

Cleveland, Ohio

About Us

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high-quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth. We are growing rapidly and building a dedicated team of professionals who are committed to fulfilling our mission – join us!  

 

Role 

As the Director of Operations, Ohio, you will be responsible for building and scaling operations while ensuring exceptional patient care in a dynamic, high-growth environment. Initially, you will take on a player-coach role, overseeing the first clinic’s operations and P&L while directly managing its team. As the market expands, you will have the opportunity to hire and mentor facility managers and local clinic teams across multiple locations, fostering a mission-driven culture and owning the full financial and operational performance of a growing market. Working closely with cross-functional teams—including Business Development, Clinical Leadership, and other Market Directors—you will play a pivotal role in expanding access to life-changing substance use disorder (SUD) treatment in Ohio. 

Responsibilities 

  • Market Operations & P&L Management
    • Oversee day-to-day operations of Ohio clinics, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.
    • Own the market’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
  • Leadership & Team Development
    • Lead, mentor, and develop clinic leaders and staff to build a high-performing, patient-centered team.
    • Ensure strong hiring, onboarding, and talent development processes to support market expansion.
  • High-Quality Care
    • Champion a patient-first approach by ensuring clinical teams have the resources, training, and support needed to deliver high-quality, evidence-based care.
  • Growth & Community Engagement
    • Partner with the Business Development team to drive patient volume growth through strategic partnerships, referral networks, and community outreach.
    • Build and strengthen relationships with community organizations, local health providers, and advocacy groups.
  • Cross-Market Coordination & Scalability
    • Collaborate with other regional market leaders to share insights, align strategies, and drive operational excellence across the organization.
    • Serve as a key thought leader in shaping the evolution of operational strategy within the organization. 

Qualifications 

  • Significant operational leadership experience in multi-site healthcare delivery, ideally in substance use disorder (SUD) treatment. 
  • Experience overseeing P&L, budgeting, and financial management in a healthcare setting.
  • Deep understanding of patient care, regulatory requirements, and healthcare best practices.
  • Experience working cross-functionally with clinical, business development, and other functional teams.
  • Strong leadership and team-building skills with a track record of mentoring and developing others.  
  • Natural relationship-builder with deep community ties and the ability to foster strong partnerships with local organizations and healthcare providers.
  • Ability to operate in a 0-to-1 environment, demonstrating adaptability, resilience, and an entrepreneurial mindset.
  • Passionate about Steadfast Health’s mission to provide low-barrier, non-punitive, harm-reductionist SUD care. 

Physical Requirements 

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer).
  • Visual acuity to read and analyze data on screens and in reports.
  • Manual dexterity sufficient to type, use a mouse, and handle office tools.
  • Ability to participate in virtual meetings with audio and visual components (e.g., Zoom or Teams). 

Investors & Partners

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower cost). Together with our partners, Steadfast Health is committed to revolutionizing the landscape of substance use disorder treatment, focusing on improving access, outcomes, and overall patient care.

 

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