Facility Administrator - Cleveland

About the Role 
As the Facility Administrator, you will be responsible for overseeing the daily operations and performance of our outpatient clinic specializing in substance use disorder (SUD) treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations. You will lead a cross-functional team and serve as the on-site operational leader, providing unwavering support to clinic staff. Your leadership will empower the team to navigate challenges and deliver high-quality patient care while fostering a positive and inclusive clinic environment. 

Responsibilities: 

Operations & P&L Management 

• Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.  
• Own the clinic’s P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.  
• Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals. 

Leadership & Team Development 

• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.

High-Quality Care 

• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care. 
• Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment. 
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care. 

Growth & Community Engagement 

• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic. 
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented. 
• Collaborate with other Steadfast Facility Administrators and leaders to share insights, align strategies, and drive operational excellence across the organization. 

Qualifications: 

• Proven leadership experience in outpatient clinic operations management, ideally within a substance use disorder treatment setting.
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team. 
• Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity. 
• Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality. 
• Solid understanding of patient care processes, healthcare best practices, and regulatory requirements for SUD treatment. 
• Experience with OBOT workflows and regulatory standards. 
• Strong interpersonal and team-building skills, with an ability to develop, engage and inspire diverse clinical and operational team members. 
• Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges. 
• A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers. 
• A passionate advocate for Steadfast Health’s mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care. 

The compensation range for this role is $90,000 - $110,000 with annual bonus. 

Benefits Include: 

• Medical, dental, vision coverage, and Employee Assistance Program (EAP) 
• 401K Match 
• Generous PTO and flexible paid holidays 
• Paid volunteer time 
• 100% employer-paid short and long-term disability, and life insurance 
• Equity participation and incentive plans for every role 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer). 
• Visual acuity to read and analyze data on screens and in reports. 
• Manual dexterity sufficient to type, use a mouse, and handle office tools. 
• Ability to participate in virtual meetings with audio and visual components (e.g., Zoom or Teams). 
• Ability to navigate clinic spaces, including patient rooms, offices, and common areas. 
• Potential exposure to high-stress situations requiring emotional resilience and de-escalation skills. 
• Ability to remain on your feet for extended periods, including walking and standing during clinic operations. 
• Occasional lifting of office supplies or clinic materials up to 20 pounds. 
• Ability to participate in emergency response situations, which may require quick mobility or the ability to assist in patient or staff safety protocols. 
• Ability to manage and oversee the physical environment of the clinic, ensuring it is maintained according to health and safety standards.