Back to jobs

Sr. Manager, Channel Partnerships and Business Development - Hybrid

Waltham, Massachusetts, United States

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. 

About the Role:
The Sr. Manager of Channel Partnerships and Business Development will play a crucial role in developing and managing key relationships with strategic partners. This position requires a strategic thinker with exceptional relationship-building skills, capable of creating and executing both short-term and long-term plans that align with company goals. 

In this challenging and highly visible role, this individual will be responsible for driving growth through our Strategic Partners by leveraging their distributor network.  You will drive growth by  creating strong, long-lasting relationships with our partners, identifying opportunities to position and sell our product to repair shops through a combination of our internal sales team and our external network of distributors.  

You will: 

  • Business Development: Lead BD activities across the U.S with a focus on relationship building, product awareness, and simple, yet effective, sales training to our network of distributors.
  • Account Management: building strategic relationships at the highest levels within the Channel Segment, maintaining customer relationships, and as needed, taking corrective measures to improve customer experience.
  • Customer Support: Partnering across the organization to resolve customer issues and ensuring timely answers sent back to the customer. Ensure coordination of internal operational and technology support resources for contract deliverables and customer experience
  • New Revenue Generation: Driving the end-to-end sales process from identification of new Channel opportunities to deal closure in support of Steer’s growth strategy and partnership goals. Oversee the implementation and management of partnerships strategies to ensure successful integration and achievement of agreed-upon outcomes. 
  • Leadership: Lead, manage and hold accountable a small team of highly skilled Partner managers to help drive growth. 
  • Strategy Creation & Execution: Supporting strategy development for channel product revenue optimization, expanding customer base, identifying and evaluating new partnership and market expansion opportunities, and optimizing existing partnerships.
  • Collaborate with senior leadership to align partnership strategies with company objectives and long-term business plans.
  • Monitor and analyze market trends in the automotive industry, particularly in shop management software and automotive repair consumer behavior.
  • Provide strategic insights and recommendations to the executive team based on market analysis and competitive intelligence.
  • Create programs and training materials to empower partner sales teams.



You Have

Must Have

  • 10+ years of successful sales experience
  • 5+ years of b2b or consultative sales experience
  • 5+ years sales management.
  • 2+ years of management experience
  • Demonstrated experience in securing large-scale, complex deals.
  • Proven track record to negotiate at C-Suite level for large companies.
  • Experience leveraging partnership distributors to drive growth.
  • Experience in collaborating with deal teams such as Client Services, Legal, Order Management, Finance, etc.
  • Proactive ability to network and cold prospect to identify and grow enterprise opportunities.
  • Excellent communication skills and demonstrated ability to lead, mentor and motivate Business Development Managers and enterprise sales consultants.
  • Public Speaking & Presentation experience, captivating audiences with your communication skills. You excel at crafting compelling presentations and confidently deliver them to large groups, effectively sharing your knowledge and inspiring action.
  • Proven consistent over achievement of sales quotas and financial commitments.
  • Strong business acumen, forecasting skills, influencing skills and communication skills (to share knowledge with a team to support the growth strategy within sales).
  • Strong demonstration of intellect, drive, executive presence, and sales acumen.
  • Bachelor’s degree or equivalent work experience.

Nice to Have

  • Understanding of B2B SaaS solutions, preferably in the automotive industry.
  • Experience within the automotive technology, repair industry, preferably in a role where you worked directly with, or in, repair shops, dealership service facilities, etc.

 

 

Interview Process

  1. Initial Screen (30 min)
  2. Hiring Manager Interview (45 min)
  3. Marketing Interview (45 min) + Career Journey Interview (60 min)
  4. Case Study Presentation (90 min)
  5. Reference Checks



We Offer

  • 100% employer paid medical insurance
  • FSA
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • 401k
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative and innovative work culture
  • Opportunities for career growth and development

 

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. 

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.



We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Create a Job Alert

Interested in building your career at Steer? Get future opportunities sent straight to your email.

Create alert

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Steer’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.