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Sr. Manager, Channel Partnerships and Business Development - Hybrid

Waltham, Massachusetts, United States

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.

About the Role:
The Sr. Manager of Channel Partnerships and Business Development will play a crucial role in developing and managing key relationships with strategic partners. This position requires a strategic thinker with exceptional relationship-building skills, capable of creating and executing both short-term and long-term plans that align with company goals. 

In this challenging and highly visible role, this individual will be responsible for driving growth through our Strategic Partners by leveraging their distributor network.  You will drive growth by  creating strong, long-lasting relationships with our partners, identifying opportunities to position and sell our product to repair shops through a combination of our internal sales team and our external network of distributors.  

You will: 

  • Business Development: Lead BD activities across the U.S with a focus on relationship building, product awareness, and simple, yet effective, sales training to our network of distributors.
  • Account Management: building strategic relationships at the highest levels within the Channel Segment, maintaining customer relationships, and as needed, taking corrective measures to improve customer experience.
  • Customer Support: Partnering across the organization to resolve customer issues and ensuring timely answers sent back to the customer. Ensure coordination of internal operational and technology support resources for contract deliverables and customer experience
  • New Revenue Generation: Driving the end-to-end sales process from identification of new Channel opportunities to deal closure in support of Steer’s growth strategy and partnership goals. Oversee the implementation and management of partnerships strategies to ensure successful integration and achievement of agreed-upon outcomes. 
  • Leadership: Lead, manage and hold accountable a small team of highly skilled Partner managers to help drive growth. 
  • Strategy Creation & Execution: Supporting strategy development for channel product revenue optimization, expanding customer base, identifying and evaluating new partnership and market expansion opportunities, and optimizing existing partnerships.
  • Collaborate with senior leadership to align partnership strategies with company objectives and long-term business plans.
  • Monitor and analyze market trends in the automotive industry, particularly in shop management software and automotive repair consumer behavior.
  • Provide strategic insights and recommendations to the executive team based on market analysis and competitive intelligence.
  • Create programs and training materials to empower partner sales teams.



You Have

Must Have

  • 10+ years of successful sales experience
  • 5+ years of b2b or consultative sales experience
  • 5+ years sales management.
  • 2+ years of management experience
  • Demonstrated experience in securing large-scale, complex deals.
  • Proven track record to negotiate at C-Suite level for large companies.
  • Experience leveraging partnership distributors to drive growth.
  • Experience in collaborating with deal teams such as Client Services, Legal, Order Management, Finance, etc.
  • Proactive ability to network and cold prospect to identify and grow enterprise opportunities.
  • Excellent communication skills and demonstrated ability to lead, mentor and motivate Business Development Managers and enterprise sales consultants.
  • Public Speaking & Presentation experience, captivating audiences with your communication skills. You excel at crafting compelling presentations and confidently deliver them to large groups, effectively sharing your knowledge and inspiring action.
  • Proven consistent over achievement of sales quotas and financial commitments.
  • Strong business acumen, forecasting skills, influencing skills and communication skills (to share knowledge with a team to support the growth strategy within sales).
  • Strong demonstration of intellect, drive, executive presence, and sales acumen.
  • Bachelor’s degree or equivalent work experience.

Nice to Have

  • Understanding of B2B SaaS solutions, preferably in the automotive industry.
  • Experience within the automotive technology, repair industry, preferably in a role where you worked directly with, or in, repair shops, dealership service facilities, etc.

 

 

Interview Process

  1. Initial Screen (30 min)
  2. Hiring Manager Interview (45 min)
  3. Marketing Interview (45 min) + Career Journey Interview (60 min)
  4. Case Study Presentation (90 min)
  5. Reference Checks



We Offer

  • 100% employer paid medical insurance
  • FSA
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • 401k
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative and innovative work culture
  • Opportunities for career growth and development

 

At Steer, we value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

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