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Account Executive - Inside Sales / Full Cycle

Waltham, Massachusetts, United States

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry.  In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. 

About the Role
As an Account Executive, you’ll be responsible for uncovering lucrative new business opportunities, facilitating product demos, and guiding our customers through a quick sales process from initial engagement to close (often on the same call).  We’re looking for a person who is no stranger to overcoming obstacles and strives to exceed expectations.  Come join a team where skill cultivation, career advancement, and talent retention are core values. If you're eager to challenge yourself and play a crucial role in driving the success of a rapidly growing company, this is the role for you!

The role is hybrid in Waltham, MA and requires 2-3x onsite per week.

Compensation: $120,000 - $160,000 OTE ($60,000 base salary + commission)

 

You Are

  • Dependable and consistent in meeting commitments and deadlines.
  • Professional and courteous in all interactions with colleagues and clients.
  • Empathetic and approachable, with a genuine desire to help small business owners in blue-collar industries achieve their goals.
  • Resilient and persistent in the face of rejection, maintaining a positive attitude and using setbacks as opportunities for growth and learning.
  • Experienced in thriving within a dynamic, fast-paced sales environment, consistently meeting or surpassing sales targets.
  • Self-assured in your ability to excel at sales, build lasting relationships, and engage in compelling, effective communication.
  • Enthusiastic, open to feedback and coaching, a collaborative team player, and committed to continuous learning and improvement.
  • Intrinsically motivated, results-oriented, and possessing a growth mindset, always striving to enhance your skills and performance.



You Will

  • Conduct a high volume of calls and online product demos.
  • Develop a deep understanding of our SaaS product, its features, benefits, and target market to effectively communicate its value to potential clients.
  • Maintain meticulous records of sales activities, customer interactions, and pipeline progress using our CRM system to ensure accurate forecasting and reporting.
  • Employ a consultative sales approach to understand prospects' needs and tailor presentations accordingly.
  • Diligently follow up post-demo, navigate objections, build trust, and close deals to drive revenue growth.



You Have


Must Have:

  • 3+ years of consultative B2B sales experience
  • Strong track record of meeting and exceeding sales quotas
  • Experience performing product demonstrations and consultations
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and manage time effectively 
  • Ability to commute to the Waltham, MA office 2-3x per week



Nice to Have:

  • SaaS experience
  • Automotive industry experience
  • Experience utilizing CRM to manage opportunities in the sales pipeline

 

Interview Process

  1. Initial Screen (30 min)
  2. Hiring Manager Interview (30 min)
  3. Career Journey interview (60 min) + Sales Call Role Play Exercise (60min)
  4. Reference Checks

 

We Offer

  • 100% employer paid medical insurance
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • 401k
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative and innovative work culture
  • Opportunities for career growth and development

 

 

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. 

Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.



We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

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