Implementation Manager

About Stellic

Stellic is a unified SaaS platform designed to empower all students on their way to degree completion and career success. Originally built by students to more effectively plan ahead, today we’re proud to serve all segments of higher education at institutions like UChicago, Ohio State, Johnson County Community College, Cornell College, and University of Oklahoma, and many more.

A bit about our philosophy: we’ve put student experience at the heart of our platform to address some of higher ed’s biggest current challenges. In fact, 40% of students who enter college will get lost while navigating their degree requirements and ultimately drop out — costing $200B to institutions annually. A big cause is that most of higher education has been using antiquated and disparate tools to manage student progress, and that’s led to low student engagement, overwhelmed advisors, wasted resources. Stellic gives students a beautiful, user-friendly experience to plan ahead and manage their progress, helping them make informed decisions and take ownership. That data is then put to good use. Advisors and administrators have access to student planning and progress data like never before, helping to scale support and allocate resources based on what the students need. It’s a win-win for everyone involved!

With millions of students in higher ed, Stellic’s work is far from finished. By joining our team, you’ll help step closer to our mission of empowering all students to have the best-possible experiences and outcomes.

The Role

This is an opportunity to work closely with multiple enterprise partners to deliver the implementation of a unified and student-centric degree management platform. As an Implementation Consultant, you will manage and help deliver implementation projects which involve multiple teams at Stellic, including engineering, integration, and product. You will be part of the larger Partner Success team, which is entirely focused on delivering value for our college and university partners.

As an Implementation Consultant, you will work on the following:

1. Enterprise Implementations: You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria.
2. Partner Experience: You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction.
3. Relationship Management: You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you.
4. Trainer: Drive high adoption through training on our product across diverse roles (advisors, registrar).
5. Collaboration: Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc. 

You'd be a great fit for this role if you have the following skills and experiences:

• Implement Complex, Modular Product  You have experience working on the implementation of large and complex enterprise SaaS products.
• Focus on Impact: You keep impact at the heart of each decision/action. You are extremely goal-oriented and know how to move the needle toward impact for students and stakeholders
• Operationally Excellent: You have experience simultaneously working on multiple implementations of enterprise projects.
• Customer Empathy: You have deep empathy for stakeholders and you are motivated to make them achieve their goals.
• Grit: You get shit done with a “no matter what it takes” attitude.
• Efficient: You think scrappy about resources like time and budget, and produce unbelievable returns given those constraints.
• Problem Solving: You are able to be proactive and identify and work with others to mitigate/neutralize risks - both internally and externally.
• Relationship Skills: You can successfully build relationships with different stakeholders, even those not on board with the project. You can understand the politics going behind the scenes in a large institution.
• Communication Skills: You are an excellent written and verbal communicator and you never leave a meeting without making sure everyone is on the same page.
• Data analysis: You can provide technical support and troubleshoot independently. You are comfortable with csv and excel spreadsheets.
• Training: You can train diverse stakeholders on a complex product.
• Documentation & Reporting: You can write succinct notes and share updates with relevant stakeholders.
• Collaborative Player: You can have effective conversations with the sales, product, and marketing teams.
• Culture-fit: You are a natural fit for Stellic Values: My Heart is in the Work.
• Passionate about this role!

Salary: $80,000-165,000 base salary, plus equity

Why Join?

• Be part of the customer-centric team that's addressing the core issues in higher ed via an expandable platform — one that’s overwhelmingly loved by students and valued by administrators
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Work and learn from some of the most prominent thought leaders in higher ed and SaaS
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture
• Medical, dental, vision, and life insurance
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns

Some of the thing we’ve heard:

• Student: "Having an interface that allows you to look at everything reaffirms the idea that all the work you’re putting in day-to-day, it is getting you somewhere. It is not all for naught"
• Advisor: "Just had the most AMAZING advising session...a student was changing majors and they built a new plan to show her parents within minutes. She was beaming (and so was I!)...this is incredible to use"
• Administrator: "Stellic has caused us to be more inspired about the work that we do. Having a platform that is agile, responsive, flexible and shows potential for moving forward - and a collaborative team approach - has been remarkable."

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.