Implementation Manager

About Stellic

Remember the days when you were navigating your academic path — the feeling of being lost, unsure of which courses to take, or uncertain about your graduation timeline? At Stellic, we get it because our journey started just like yours. Born out of the challenges faced by international students at Carnegie Mellon, we’ve grown into a movement that’s reshaping the future of education by addressing one of higher education’s biggest challenges: the $200B dropout crisis.

Today, we are partnered with universities across 7 countries — including top institutions like Cornell, Columbia University, and Ohio State University — to empower 1M+ students to take control of their academic journey with clarity, confidence, and purpose. Our platform gives students the tools they need to plan ahead, stay on track, and succeed, from day one through graduation.

At Stellic, we believe in the power of personalized education, and our culture thrives on collaboration, innovation, and the passion to solve meaningful problems. Your ideas will have a real-world impact, as you work alongside some of the brightest minds in the industry to reimagine what education can be. Join us; together, we’ll help millions of students worldwide own their educational future.

Don’t take our word for it, see it for yourself!

• "Stellic cut down 2 hours of brainpower before registration to just 30 minutes!" – Rising Senior
• “I noticed that when I was in meetings with my advisor after we got Stellic, we could spend more time talking about career paths, the future, and what made sense for me from a professional standpoint" - Rising Senior
• “One of the key things about Stellic is that I can have it open, my advisor can also have it open and see exactly what I’m looking at. And I don’t have to hope and pray that they remember who I am." – Rising Junior
• "Just had the most AMAZING advising session...a student was changing majors and they built a new plan to show her parents within minutes. She was beaming (and so was I!)...this is incredible to use" - Advisor
• “Stellic has caused us to be more inspired about the work that we do. Having a platform that is agile, responsive, flexible and shows potential for moving forward - and a collaborative team approach - has been remarkable." - Administrator

About The Role

This is an opportunity to work closely with multiple enterprise partners to deliver the implementation of a unified and student-centric degree management platform. As an Implementation Consultant, you will manage and help deliver implementation projects which involve multiple teams at Stellic, including engineering, integration, and product. You will be part of the larger Partner Success team, which is entirely focused on delivering value for our college and university partners.

As an Implementation Consultant, you will work on the following:

1. Enterprise Implementations: You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria.
2. Partner Experience: You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction.
3. Relationship Management: You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you.
4. Trainer: Drive high adoption through training on our product across diverse roles (advisors, registrar).
5. Collaboration: Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc. 

You are a great fit for this role if you have the following skills and experiences:

• Implement Complex, Modular Product  You have experience working on the implementation of large and complex enterprise SaaS products.
• Focus on Impact: You keep impact at the heart of each decision/action. You are extremely goal-oriented and know how to move the needle toward impact for students and stakeholders
• Operationally Excellent: You have experience simultaneously working on multiple implementations of enterprise projects.
• Customer Empathy: You have deep empathy for stakeholders and you are motivated to make them achieve their goals.
• Grit: You get stuff done with a “no matter what it takes” attitude.
• Efficient: You think scrappy about resources like time and budget, and produce unbelievable returns given those constraints.
• Problem Solving: You are able to be proactive and identify and work with others to mitigate/neutralize risks - both internally and externally.
• Relationship Skills: You can successfully build relationships with different stakeholders, even those not on board with the project. You can understand the politics going behind the scenes in a large institution.
• Communication Skills: You are an excellent written and verbal communicator and you never leave a meeting without making sure everyone is on the same page.
• Data analysis: You can provide technical support and troubleshoot independently. You are comfortable with csv and excel spreadsheets.
• Training: You can train diverse stakeholders on a complex product.
• Documentation & Reporting: You can write succinct notes and share updates with relevant stakeholders.
• Collaborative Player: You can have effective conversations with the sales, product, and marketing teams.
• Culture-fit: You are a natural fit for Stellic Values: My Heart is in the Work.
• Passionate about this role!

Why Join

• Be part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administrators
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Work and learn from some of the most prominent thought leaders in higher education and SaaS
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture
• Medical, dental, vision, and life insurance
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns

Salary: $80,000 - $165,000 base salary, plus equity

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.