Enterprise Customer Success Manager

About Stellic

Remember the days when you were navigating your academic path — the feeling of being lost, unsure of which courses to take, or uncertain about your graduation timeline? At Stellic, we get it because our journey started just like yours. Born out of the challenges faced by international students at Carnegie Mellon, we’ve grown into a movement that’s reshaping the future of education by addressing one of higher education’s biggest challenges: the $200B dropout crisis.

Today, we’ve partnered with 75 universities across 7 countries — including top institutions like Cornell, Columbia University, and Ohio State University — to empower students to take control of their academic journey with clarity, confidence, and purpose. Our platform gives students the tools they need to plan ahead, stay on track, and succeed, from day one through graduation.

At Stellic, we believe in the power of personalized education, and our culture thrives on collaboration, innovation, and the passion to solve meaningful problems. Your ideas will have a real-world impact, as you work alongside some of the brightest minds in the industry to reimagine what education can be. Join us; together, we’ll help millions of students worldwide own their educational future.

Don’t take our word for it, see it for yourself!

• "Stellic cut down 2 hours of brainpower before registration to just 30 minutes!" – Rising Senior
• “I noticed that when I was in meetings with my advisor after we got Stellic, we could spend more time talking about career paths, the future, and what made sense for me from a professional standpoint" - Rising Senior
• “One of the key things about Stellic is that I can have it open, my advisor can also have it open and see exactly what I’m looking at. And I don’t have to hope and pray that they remember who I am." – Rising Junior
• "Just had the most AMAZING advising session...a student was changing majors and they built a new plan to show her parents within minutes. She was beaming (and so was I!)...this is incredible to use" - Advisor
• “Stellic has caused us to be more inspired about the work that we do. Having a platform that is agile, responsive, flexible and shows potential for moving forward - and a collaborative team approach - has been remarkable." - Administrator

About The Role

As an Enterprise Customer Success Manager, you will work on:

• Relationship Management: Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle.
• Value Realization: Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus.
• Thought Partnership: Be a strategic “voice of the customer” thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic’s Product and Partnership experience.
• Partner Training: Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials.
• 100% Renewals: Own renewals for your partners end-to-end.

You'd be a great fit for this role if you have the following skills and experiences:

• Enterprise Partner Success: Seamlessly navigate multi-stakeholder environments, forging connections at all levels within partner and internal organizations, to realize and drive long-term success
• Customer Empathy: Deep empathy for stakeholders and motivated to make them achieve their goals
• Persuasion & Influence: Articulate ideas persuasively. Influence and inspire action or decision-making. Use compelling arguments and evidence
• Deal with Legacy Space: Know how to get shit done in bureaucratic, slow orgs like government, finance, healthcare and higher ed. Understand the politics going behind the scene in a large institution
• Problem Solving: Proactively identify, share and mitigate/neutralize risks - both internally and externally. Exercise creativity to figure things out in a scrappy environment to keep projects on track
• Data Analysis & Reporting: Analyze data and effectively translate into ROI realization. Comfortable with csv files and excel
• Training: Train diverse stakeholders on a complex product (enterprise B2B SaaS)
• Documentation & Communication: Write succinct notes and share updates with relevant stakeholders
• Focus on Impact, not Progress: Not task oriented but goal oriented
• Operationally Excellent: Manage your caseload of 25 Partners effectively
• Comfort with Commercial: You don't shy away from up-sell or renewal conversations (commercial conversations) with Partners
• Collaborative Player: You collaborate with sales, product and marketing teams independently
• Grit: You get shit done, no matter what attitude - no internal or external excuses
• Culture-fit: You're a natural fit for Stellic Values: My Heart is in the Work
• Passion for this role!

Why Join

• Be part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administrators
• The opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growth
• Work and learn from some of the most prominent thought leaders in higher education and SaaS
• Be part of a culture where ownership, new ideas, and creativity is celebrated
• Generous stock options in a Series A stage startup
• Flexible, outcome-based culture
• Medical, dental, vision, and life insurance
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns

Salary: $80,000 - $165,000, plus equity

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.