Global Insights Partner

Reports into: Head of Global Client Partnership
Location: Hybrid (remote/ Holborn gate office)
Vacancy Type:  Permanent

Job purpose:

A Global Insights Partner (GIP) will take a lead role on the development of materials and processes intended to collect data in multiple client markets. There is an expectation of delivering client solutions that will ultimately derive above country strategic insights for clients. This will include (but not only) Brands, Functions and Account Management initiatives. ‘Project work’ may be global funded and co-orindated projects or aggregation and consistency for multiple locally driven projects depending on the global client needs. This role will require client engagement given the often more complex nature of global strategies vs local client strategies. GIPs will be capable of managing multiple client projects with little/no day to day support. This is also the requirement to flex across other clients at times of high workload in support of GCP needs. GIPs need to be solution focus given the more strategic insight needs of above country clients – this role requires the ability to think beyond that standard stem offering.

In addition to project work there will sometimes be requirement to develop data packages as part of Business development activity with the commercial team.

Beyond project work, SBAs are expected to own and drive strategic initiatives within the business, with guidance but working towards independent ownership, including establishing succession planning/long term view. These initiatives are varied, ranging from responsibility designing internal training programmes to development of novel tools or improved internal processes, with significant scope for individuals to leverage personal areas of strength or interest to help meet business needs.

The GIP role is critical for the delivery of high-quality strategic insight for designated GCP accounts. It requires strong collaboration within the ‘account team’ of Project Director, Account Manager and often a VP of strategic accounts.

Clear communication is key as the role involves liaising with a wide range of both internal and external stakeholders; including senior clients upto C-suite in order to meet client requirements and ensure there is internal alignment to deliver the centrally managed projects across the markets involved.

 Key Responsibilities:

• Understand how global brand team/marketing strategies provide direction to multiple local markets- working alongside global PDs to clarify key strategic business questions for above country clients. Global associates will provide recommendations on how to capture these questions in global workbooks. Often needing to make recommendations direct to clients.
• GIPs should demonstrate understanding of specific client HCP engagement models and brand planning processes – using this information to tailor global projects.
• Liaise across internal functions to maintain alignment across projects within the client account / centrally funded project and provide direction on the client-specific expectations
• Provide direction to local analysts on specific expectations of their allocated account(s) .e.g slide layouts, terminology.
• Act as advisor to the Project Director in relation to developing, visualising and communicating strategic insights to above country clients.
• Act as advisor to local analysts given their deeper understand of specific client brands, structures and execution methods.
• Communicating and influencing in the global matrix of STEM to align data expectations and outputs in multiple local projects. Including reviewing local workbooks as part of global project.
• Review local project work within the account at key stages to ensure aligned to client needs
• Maintain up to date client-specific materials for use in local projects, including clear guidance where non-standard elements or requirements in place
• Liaise with the central client to provide status updates on projects within the account & to develop plans or materials during project set up
• Combine an align local databases & investigate data using quantitative and qualitative methods to evaluate key performance indicators at an above-country level
• Recognise different market archetypes from the data to ensure conflicting data sets are not combined in a way that loses above country insight.
• Produce high quality presentations and other deliverables for clients using PowerPoint
• Support others in the analysis team to meet client deadlines and drive development and efficiencies within the team both locally and on international projects.
• Share best practice in global project work across their Analyst team.
• Provide recommendations on how to present the data to differing above country stakeholders e.g senior commercial/medical leadership, customer excellence, marketing or sales. This includes simplification of data insights for senior clients.
• Provide coaching / mentoring support to more junior analysts to help with onboarding and upskilling
• Drive strategic initiatives outside of immediate project work to refine business processes, tools and materials

Essential Skills

• Mastery of analysis – internal applicants must be an experience business analyst
• Prior track record of success
• Excellent organisational and co-ordination skills - ability to prioritise and handle multiple competing client priorities in a calm controlled manner. Ability to act independently.
• Comfortable with conflict management and ability to give and receive feedback effectively
• Advanced communication skills – ability to present to and influence within department
• Ability to see/ curiosity for ’the bigger picture’ – having an entrepreneurial spirit
• Strong learning agility to react to quickly business change
• Strong problem-solving capabilities - ability to investigate/ identify/ challenge/ provide solutions as appropriate

STEM:

STEM Healthcare is a dynamic, fast paced global pharmaceutical and life sciences strategic benchmarking firm headquartered in the UK and present across six continents. STEM have developed an audit process and built a benchmarking database with more than 500,000 face-to-face observations completed across 52 countries. The benchmark provided is unique in the pharmaceutical industry consisting of over 100 KPIs, while focusing on 2-3 key priorities during formulation of action planning to help clients further accelerate performance.

STEM accelerates performance, improves strategic alignment, and facilitates excellence in marketing, medical, market access and account plans strategy execution. Due to the unique, specialised and highly targeted offering, STEM is experiencing a rapid growth phase, and recruiting heavily across the world. New employees will be joining at a time where rapid career development and growth opportunities are expected, as the organisation works towards their mid and long-term goals.

Find us here:

Website: www.stemhealthcare.com  

STEM Healthcare is an equal opportunity employer.  STEM Healthcare will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. STEM Healthcare only employs individuals with the right to work in the country/ies where the role is advertised.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.