Director of Professional Services
Who We Are
Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, BMW, Cisco, Demandbase, Equifax, Greenhouse, Siemens, Thomson Reuters, and Yahoo.
What You’ll Do
As our Director of Professional Services, you will help to empower customers to achieve value outcomes with Stensul, through world-class professional services that are delivered with empathy, expertise, and care. This includes a streamlined onboarding process that ensures customers are up and running quickly and efficiently, as well as ongoing implementation support to help customers get the most out of Stensul.
Specific Responsibilities
- Build and scale world-class Innovative value services offering for Stensul customers
- Streamlining a customer onboarding process that drives customer activation, adoption and retention, reducing time it takes to onboard a new customer
- Reducing cost of professional services function while increasing revenue generation by offering valuable and differentiated services packages to our customers
- Build a monthly feedback loop between our Services organization and Engineering/Product teams, emphasizing where and how customers struggle in the current iteration of the product.
- Constant investment in efficiency, both through process improvements and automation reducing manual tasks performed by services team
- Working with Stensul partnership program to identify successful partners to help scale services 2024-2025 and beyond
Who You Are
- Lives Stensul’s core values: Learning Agile, Team Players, Garra, and Above & Beyond.
- Embodies an empathetic, customer-first mindset.
- Experience in a rapid-scale startup, B2B, or SaaS organization.
- Demonstrated experience building and scaling a professional services business with accountability for financial targets
- Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers)
- Investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills.
- Ability to problem solve with minimal guidance in a rapidly changing environment.
- Ability to coach and mentor employees.
- Proven ability to create and embody a culture that delights customers and employees in innovative ways.
- Strong written and verbal communication skills with a talent for articulating customer challenges.
- Creative, resourceful, detail-oriented, and well organized.
What We Offer
- Competitive compensation package that includes equity
- Excellent medical, dental, and vision coverage for you and your dependents
- Weekly catered lunches and fully stocked kitchen with snacks and beverages
- Extra goodies like team breakfasts, monthly team outings, etc.
- 401(k), life insurance, commuter benefits, and parental leave plans
- Flexible time off policy to balance your work and life in the way that suits you best
- Collaborative, transparent, and fun loving office culture
- We are a growing company, so as we grow, YOU will grow!
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