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Senior Customer Success Manager

New York, NY

Who We Are

Stensul dramatically reduces marketing creation time - by up to 90% - so teams can better focus on improving marketing performance. Stensul makes this possible by streamlining the collaboration process and simplifying marketing asset creation for all marketers so they can create high-performing campaigns that drive stronger results. Stensul integrates with all leading ESPs/MAPs, workflow platforms, image digital asset management platforms, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding marketing creation problems include BlackRock, Cisco, Demandbase, Equifax, Greenhouse, Siemens, Thomson Reuters, and Yahoo.

 

Position Overview

You will be managing client relationships once a deal is closed, and helping in the final stages of closing new clients as well. Since you will be in charge of making sure customers are successful, you will quarterback the client's ideas and feedback internally across every group, drive adoption through ongoing enablement and support, and help discover new ways to enhance their email programs using our platform. As a Senior Customer Success Manager, you will play a pivotal role in driving the long-term success and growth of our large Enterprise accounts. You will be responsible for building strong relationships with key decision-makers, understanding their business objectives, and aligning them with our platform's capabilities.

At Stensul, our top priority is maintaining a people-first, diverse, and inclusive culture. We look for people that live by our core values - Garra, Learning Agile, Above & Beyond, and Team Players. We’re committed to investing in your growth through mentorship, coaching, and meaningful professional development. If you thrive in a fast-paced environment and are eager to take ownership of a large, revenue-generating area of the business, we want to hear from you!

 

What You'll Do

  • Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
  • Manage, navigate, and network within large, complex Enterprise accounts
  • Develop, and execute account plans to achieve revenue and partnership goals
  • Communicate the value story of Stensul from C-level executives to end users
  • Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with the Stensul platform
  • Work with customers to identify growth opportunities to expand Stensul’s footprint within their organizations
  • Identify risks or barriers to success and proactively put together an action plan to de-risk
  • Monitor adoption trends, share best practices, and work with customers to optimize their usage of Stensul
  • Help the CS team become even more efficient by driving internal initiatives to improve our growing team
  • Present effective business reviews to customers and their executive teams
  • Be the voice of the customer within Stensul, collaborating with our Product and Marketing teams to improve the customer experience

 

What You'll Need

  • 6+ years of relevant work experience in Customer Success or account management at a SaaS company
  • Passion for customer success, and ability to put the customer first
  • Proven track record of meeting and exceeding retention goals
  • Experience working in an account team environment
  • Strong experience in a customer-facing role, advising C-level executives
  • Understanding of the digital marketing ecosystem, preferably focused on email technology and key best practices and trends in email marketing
  • Experience in owning and growing a book of business by navigating large, complex enterprise organizations with a proven track record of consistently hitting retention targets
  • Commercial experience closing deals and negotiating customer agreements
  • Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills

 

Why You’ll Love Working Here!

  • Competitive compensation package that includes equity - everyone has a stake in our growth
  • Comprehensive benefits package that includes medical, dental, and vision coverage for you and your dependents, as well as a 401(k), life insurance, commuter benefits and parental leave plans
  • Flexible time off policy, empowering you to balance work & life in the way that suits you best
  • Regular Mental Health Days, ensuring that you consistently take time to reset
  • A culture that prioritizes collaboration and transparency, as well as internal mobility and growth!

 

Salary information: The estimated base salary for this position is $115,000 - $125,000 USD. Additionally, we offer both significant equity and comprehensive benefits. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience.

 

Stensul is an Equal Opportunity Employer, meaning that we do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, or any other protected class. We are deeply committed to creating an environment that celebrates diversity & in which each employee feels empowered to bring their whole self to work.

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