Interim Operations Manager

Help empower our global customers to connect to culture through their passions.

What you'll love about the role

The Manager, Operations is a key member of the leadership team that is responsible for overseeing all aspects of operations for their team, inclusive of supply chain management. This role will lead, mentor, coach their team to manage order fulfillment (including inbound and stowing), labor management, inventory accuracy (organizing and picking of finished goods) and material procurement.

This role will also be responsible for using analytical and quantitative methods to understand, predict, implement, manage and enhance supply chain processes. This role will be responsible for assembling data, making decisions, analyzing performance, identifying problems, and developing processes and solutions that support supply chain planning and operations. This role will also work interactively with the business teams as they develop short and long-term growth strategies.

What you'll do

• Supervise and train all Verification Center teams to optimize quality and productivity for a high growth environment
• Establish team member responsibilities to meet the daily business demands and productivity targets
• Ensure accurate and on-time fulfillment and shipment of all customer orders
• Develop, implement and maintain standard operating procedures
• Provide reporting on daily, weekly and monthly key performance metrics
• Leads weekly meetings with key suppliers to review actual performance, estimate future demand and resolve operational issues
• Establish and manage an operations budget
• Work cross-functionally with all departments to identify, develop and execute on process improvements
• Lead the team in the management of supply chain and finished goods inventory
• Develops periodic performance reports and distributes them to stakeholders
• Coordinates delivery schedules and other supply chain / operations activities
  

About you 

• Bachelor’s Degree in Supply Chain Management, Logistics Management, Business, Engineering, or a related field - preferred
• 5-7 years of supply chain/warehouse management, operations, retail fulfillment experience; 2-3 years of which should be in a leadership capacity directly managing a team
• Ability to strategize, manage processes, and execute on key initiatives
• Ability to build strategic partnerships with other business areas
• Ability to lead, mentor, motivate and manage a large team, delegate workloads, and
  maintain alignment between daily operations and overall strategic direction
• Advanced subject matter knowledge in warehouse operations
• Confident in making independent decisions and owning the outcomes
• Ability to manage large workloads and prioritize tasks
• Excellent interpersonal skills, including written and verbal communication, and the ability to
  build trust and consensus amongst a team
• Proven ability to lead, mentor, and motivate team members and team leaders/managers
• Ability to strategize, manage processes, and execute on key initiatives
• Ability to build strategic partnerships with other business areas
• Ability to manage a large team, delegate workloads, and maintain alignment between
  daily operations and overall strategic direction
• Excellent interpersonal skills, including written and verbal communication, and the ability to
  build trust and consensus amongst a team

Nice-to-have skills

• Prior experience in a fast-paced global organization
• Retail fulfillment or e-commerce industry experience
• Lean/six sigma certifications

Working Conditions

• The Verification Center is a warehouse environment with working conditions found in a typical warehouse setting. Team members may be regularly exposed to dust, odors, and noise. Required safety equipment may include gloves and protective eyewear. Shirts with sleeves are recommended, though not required. Closed toed and closed heel shoes are required.
• This role may require you to ascend or descend ladders, stairs, ramps, and the like on a frequent basis depending on site location.
• Team members in this environment will be required to stand, walk, bend, stoop, turn, and pivot more than 75% of the time.

Physical Requirements

• May push, pull, and lift up to 50 pounds; on occasion a team-lift of up to 100 pounds
• May be required to operate a pallet jack, baler, compactor, Air Speed machine, and/or tape machine
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus
• Good sense of balance
• Good eye-hand-foot coordination
• Ability to assess weights and judge distances and heights
• Ability to work in varying temperatures, depending upon season

Pursuant to the various pay transparency laws/acts, the base annual salary is $85,000, plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.