Customer Service Agent (Inbound Call Center)

About us 

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.
Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change, and Empower Forward, creating impact and building a better future.

 

Let's start with the role

The CS department suggests the primary touchpoint for our customers who want to communicate with us. As a CS Agent (Inbound Call Center), you will be responsible for handling inbound communications (phone) and assisting our customers with inquiries and issues they may face. Our Customer Service team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

• Receive customer questions, complaints, and comments and be responsible for the quick and efficient response to the customer via phone;
• Act as the first line of defense and escalation, for all customer issues and inquiries;
• Build sustainable relationships and trust with customers through open and interactive communication;
• Τreat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided;
• Communicate internally with other departments, following up on pending issues related to customer's requests.

The role is focused on:

• Inbound Call Center: Phone communication

What you'll bring

• Great communication skills;
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding appropriately;
• Service Orientation: Actively looking for ways to help customers;
• Good PC skills and MS Office / G Suite;
• Fluent knowledge of the Greek language and good command of English;
• Previous experience in online CS will be considered a plus;
• Availability to work in shifts (24/7), including weekends and holidays.

Stoiximan Perks

• 🕙Hybrid flexibility – work your way
• 💸Competitive pay & bonus – rewarding performance
• ⚕️Health & life insurance – for you & your family
• 💰Monthly lunch allowance – plus in-house bistro
• 🏃Onboarding buddy – start strong
• 📚Udemy access & learning – keep growing
• 🤝360° peer feedback – real growth insights
• 🤸Wellbeing perks – gym, nutrition & more
• 🚐Shuttle service – easy commute to Athens HQ 

 

 

 

 

 

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.