CS Team Leader

About us 

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.
Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes, Young Heroes, Wheels of Change, and Empower Forward, creating impact and building a better future.

Let's start with the role

We are seeking a Customer Service Team Leader to join our team in Thessaloniki and lead a group of dedicated customer service representatives in providing top-notch support to our valued customers. As a Customer Service Team Leader, you will play a vital role in ensuring our customers have a seamless and positive experience with our company.

• Monitor a group of employees’ performances and provide constructive feedback;
• Collaborate with the Quality Control team on qualitative reports;
• Collaborate with internal stakeholders towards enhancing customer experience;
• Allocate tasks & projects to team members;
• Assist in the training of newcomers;
• Create weekly & monthly quantitative reports; 
• Anticipate challenges concerning projects & improve internal processes; 
• Assist and support agents with any issues;
• Be updated on company's product, promotions, policies and changes;
• Be updated on the customer service trends, tools and practices.  

What you'll bring

• Minimum of 3 years of continuous tenure within the organization, demonstrating a track record of consistently successful performance and results;
• Proven experience working within Customer Support (CS), paired with deep, comprehensive product knowledge to effectively support and guide the team;
• Great communication skills;
• High organizational & analytical skills;
• Self-motivated, autonomy in decision making, quick reaction to sudden incidents, efficient & flexible;
• Service orientation: Actively looking for ways to help customers (internal/external);
• Excellent MS office skills;
• Great command of the Greek language & Fluent English skills.

Stoiximan Perks

• 🕒 Hybrid flexibility – work your way
• 💰 Competitive pay & annual bonus – rewarding great performance
• 🩺 Comprehensive health & life insurance – for you and your loved ones
• 💼 Private pension plan – investing in your future
• 👶 Nursery/childcare voucher – supporting working parents
• 🍽️ Monthly lunch allowance – enjoy good food on us
• 🏃‍♂️ Onboarding buddy – because starting strong matters
• 📖 Access to Udemy & ongoing learning – keep growing your skills
• 🤝 360° peer feedback – real insights, real growth
• 💪 Wellbeing perks – gym discounts, nutrition sessions & more
• 🍏 Fresh fruit, always – stay energized throughout the day

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.