Consumer Support Executive

Consumer Support Executive

Position Summary: As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in
providing exceptional customer service to our customers post-reservation for North American
consumers. You will handle inbound calls, emails, and SMS inquiries, offering support and
assistance with reservation management, account information, and general inquiries.
Additionally, you will be responsible for managing customer reviews, escalating issues as
needed, and performing various back-office tasks to ensure efficient operations.

Key Responsibilities:
● Inbound Call Handling:
o Answer inbound calls from customers seeking assistance with their reservations,
accounts, or general inquiries.
o Provide accurate and timely information, resolving customer issues efficiently.
o Document customer interactions and update relevant systems.
● Email and SMS Support:
o Respond to customer inquiries and requests submitted via email and SMS.
o Provide clear and informative responses within agreed-upon timeframes.
● Reservation Management:
o Assist customers with modifying, canceling, or extending their reservations.
o Ensure accurate and up-to-date reservation information in the system.
● Customer Review Management:
o Monitor and respond to customer reviews on various platforms.
o Address customer concerns and provide solutions to improve their satisfaction.

Qualifications:
● Excellent verbal and written communication skills in English
● Strong customer service orientation and problem-solving abilities
● Proficiency in using computers and relevant software applications
● Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
● Experience in a call center or customer service environment

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution. 

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Important Notice: Protect Yourself from Fraudulent Activities Targeting Job Seekers

We’ve been made aware of fraudulent activities where an individual or group is pretending to represent Storable, attempting to deceive job seekers by using our company's good name and stellar reputation.

To protect yourself, please consider the following guidelines:

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please directly contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

We’re committed to ensuring a transparent and secure hiring process.

Thank you for your vigilance and interest in joining our team.